Reckon Desktop 2024 STP Portal setup

hollymax2024
hollymax2024 Member Posts: 6 Novice Member Novice Member
in Reckon Accounts (Desktop)

Hello, we had access to the STP Portal since STP started, but the login was linked to an employees personal Google login details.

As per the Reckon instructions we removed the SSO and created a new User Name & Password to login with which is all working.

However, logging in there was no 'Reckon GovConnect' icon. Using Add Product to setup

'Reckon GovConnect' it tells us on verifying the ABN that "Sorry the ABN has already been registered".

I'm assuming I have to login to the ATO AM and remove the existing 'Software ID' before the STP Portal will accept the ABN & generate a new 'Software ID', however can't see any instructions so far that mention having to do this, only for first time setup.

If anyone has had a similar issue could you let me know if that is correct please?

Best Answers

  • hollymax2024
    hollymax2024 Member Posts: 6 Novice Member Novice Member
    Answer ✓

    Hello Rav, Ok we did get the email to reset the password (which the staff member didn't check previous??) on the Gmail account, so we have reset the password and can now login with the old Gmail address and new password, and can see the old original data from previous STP uploads so all good.

    It won't let us change to the email address we wanted because of the new login already created to it, but if we can't delete it then we will just use one of the other domain email address the company has.

    Thanks for your help with this.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager
    Answer ✓

    Awesome, glad you've been able to get in 👍

    In regard to updating the email address, I can take a look at deleting the account currently associated with the email address you'd like to change it to. Provided there are no active products under it, it shouldn't be a problem.

    I'll shoot you a DM to grab the email address details.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Hi @hollymax2024

    Just to clarify, it sounds like you've created a completely separate new account after revoking SSO on the original account, is that correct?

    If so, it sounds like you need to move the existing STP entity from the account it's currently registered under to the new account you've created.

    To change the ownership of an STP entity that has been registered, the owner of the ABN can get in touch with our support team and request for the STP entity to be transferred to a different account with a signed statutory declaration. Along with the stat dec the request must set out the reasons why the change is needed.

    Give our support team a buzz and we'll get the ball rolling on this. If you have any questions, let us know 🙂

  • hollymax2024
    hollymax2024 Member Posts: 6 Novice Member Novice Member

    Thanks for the reply Rav.

    Actually we followed the instructions

    Changing from a Single Sign On (SSO) Login to Username/Password - Reckon Help and Support Centre

    so no ownership change just a change in the way it's logged in from SSO to Regular Login. when we logged in it was empty.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Hmmmm ok that sounds a bit strange 🤔. So prior to the change from an SSO login to a regular login, you were able to access the STP entity from this same account?

    Can I grab the ABN please and I'll take a look at things on our end.

  • hollymax2024
    hollymax2024 Member Posts: 6 Novice Member Novice Member

    Thanks for the help Rav.

    ABN is 27 327 848 369.

    Yes, we had no problem accessing the Portal prior to removing the SSO, and uploaded several Pay Runs today.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Thanks for that @hollymax2024

    When I look at that ABN on our end, I can see that its registered to a non-SSO account under a Gmail email address. If you login to the Reckon Portal by entering the Gmail email address and then the new password that was set after SSO was revoked you should be able to access the STP entity in the GovConnect menu.

    Just to confirm, you mentioned you set a new user name after revoking SSO. How did you action this? Did you update the login email address in the Reckon Portal profile menu? Example below

    image.png

  • hollymax2024
    hollymax2024 Member Posts: 6 Novice Member Novice Member

    Again thanks for the help Rav.

    So when you revoke the SSO it immediately logs you out and we only had the choice to create the new user to log back in. It won't accept us logging in via the old Gmail account at all anymore, it doesn't even try just nothing happens clicking the Google Button. at the moment It only allows us logging via the new non-SSO login, so my guess something failed after the SSO was revoked.

    The email address I don't believed was changed prior to the SSO being revoked as we didn't get a chance.

    So what are the options now?

  • hollymax2024
    hollymax2024 Member Posts: 6 Novice Member Novice Member
    edited September 2024

    Just following on, after re-reading the instructions, it has probably been misread about what the Login Account would be. I'll find out if the staff member got a password reset email to their Gmail account.

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