I am using Reckon One and have encountered an anomaly and an error.
Problem 1 - adding expenses to an invoice
The anomaly is when I try to add expenses to an invoice, which have GST included, the GST is not added in the invoice, but displays in the expense worksheet. The employee (me) is configured to have expenses include GST.
This worked when I added expenses last month but has now ceased to work correctly.
The only solution is to
- have the expenses as NCG
- import them into the invoice
- change them to GST
- correct the amount to report the GST
Problem 2 - going beyond 21 billable items in an invoice
The other issue is adding billable items in an invoice (ie a new row)
- the invoice has 21 items (plus the 19 expenses)
- When adding a new row, I receive the error "An unexpected error occurred".
BTW - that is a vague way to report an error.
I have logged out, logged in, tried another browser. All have the same issue.
Is there a limit on the number of items/expenses in an invoice?
Has anyone else or the support team encountered either of these errors?
