Error adding new invoice items; cannot have expense GST added to invoice - is there a limit?

Chris_G_Schultz
Chris_G_Schultz Member Posts: 3 Novice Member Novice Member
edited September 28 in Reckon One

I am using Reckon One and have encountered an anomaly and an error.

Problem 1 - adding expenses to an invoice

The anomaly is when I try to add expenses to an invoice, which have GST included, the GST is not added in the invoice, but displays in the expense worksheet. The employee (me) is configured to have expenses include GST.
This worked when I added expenses last month but has now ceased to work correctly.

The only solution is to
- have the expenses as NCG
- import them into the invoice
- change them to GST
- correct the amount to report the GST

Problem 2 - going beyond 21 billable items in an invoice

The other issue is adding billable items in an invoice (ie a new row)
- the invoice has 21 items (plus the 19 expenses)
- When adding a new row, I receive the error "An unexpected error occurred".

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BTW - that is a vague way to report an error.

I have logged out, logged in, tried another browser. All have the same issue.

Is there a limit on the number of items/expenses in an invoice?

Has anyone else or the support team encountered either of these errors?

Comments

  • Chris_G_Schultz
    Chris_G_Schultz Member Posts: 3 Novice Member Novice Member

    Obviously these discussions are not monitored by admins. That is disappointing.

    Does it need a support ticket to be raised?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Hi @Chris_G_Schultz

    Apologies that we missed your post.

    Just to clarify problem 1, has this been consistently working for you previously however it now isn't? When did it stop working for you? If so, have there been any changes around your setup or activity since the last time it worked successfully for you to now?

    Regarding problem 2, from what I understand there is a limit of 50 items in a single invoice however we'll be raising this to 75 in the next update to Reckon One.

  • Chris_G_Schultz
    Chris_G_Schultz Member Posts: 3 Novice Member Novice Member

    Hello Rav,

    Thankyou for responding.

    Problem 1 with GST included from expenses was working when added to previous invoices. That was not functioning when I posted the question.

    Proby 2. It would appear the limit for items is 40. I have 19 expense items and 21 billable items. So 40.

    Perhaps the error message should be updated or an error log created that can be viewed in the next iteration.

    I also logged this as a help request and have a support ticket for it.

    I will need to split the invoice it appears.

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