Error when trying to update employee details Please try again or contact support.
I have just wanted to edit a staff's birthday but failed and got this message: "Error when trying to update employee details Please try again or contact support." Please help me to fix it.
Answers
-
Hi @Wislon
Are you manually entering in the amended date of birth and then selecting the date from the calendar pop-up that appears?
Are there any other details being changed at all?
Merry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
0 -
Hi Rav
Yes, I manually entered in the amended date of birth and then selected the date from the calendar pop-up that appears, but the message pop-up
Error when trying to update employee details Please try again or contact support.after I selected save.
0 -
Thanks for that @Wislon
I know this is going to sound a little odd but can I just get you to check the Pay Setup tab for this specific employee. Does it show a Base Rate of $0.00 on the left?
If it does show $0.00 for the base rate, is there also an earnings item added with the override option selected?
Example screenshot below.
Merry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
0
Categories
- All Categories
- 6.8K Accounts Hosted
- 17 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 39 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 30 Reckon Mate App
- 2.7K Reckon One
- 16 📢 Reckon One - Announcements
- 14 Reckon Invoices App
- 24 Reckon Insights
- 101 Reckon API
- 310 Point of Sale
- 1.9K Personal Plus and Home & Business
- 70 About Reckon Community