Out of Action?

MAKjones426
MAKjones426 Member Posts: 4 Novice Member Novice Member
in Accounts Hosted

Good Morning

Is there a general outage or just me this morning?

Thank you

Emma

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    Hi Emma

    What's happening specifically? Are you encountering an error message? If so, what is it?

  • MAKjones426
    MAKjones426 Member Posts: 4 Novice Member Novice Member

    I can log in but it is stuck on the home page. I have processed the pay run but unable to print the report, or anything at all for that matter?

    Thanks for the prompt reply.

    Emma

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 447 Reckon Staff

    Dear @MAKjones426 ,

    We are not currently experiencing any issues with Reckon Accounts Hosted.

    What error message are you seeing when you attempt to launch Reckon Accounts?

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

  • MAKjones426
    MAKjones426 Member Posts: 4 Novice Member Novice Member

    None whatsoever. It is just unresponsive. The menu options appear but won't allow anything further.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    In the first instance I'd recommend checking if there is a prompt/window open in the background that is awaiting action. Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground.

    Failing that, close the window then log back into Reckon Accounts Hosted but before launching your file go into the RAH control panel and log off any active sessions. Once that is done, try launching your file again and see if that allows you to resume access.

  • MAKjones426
    MAKjones426 Member Posts: 4 Novice Member Novice Member

    Like magic. THANK YOU!

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    No worries at all, glad to hear you were able to get that sorted 🙂

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