My reckon desktop 2024 keeps crashing when I click on customers.

office

I have logged onto my reckon on multiple computers, but it will crash when I click on the customer tab with no error message. This has only happened since we have updated to 2024 version but no one else is having the issue but myself. We have deleted me as a user and added again, but the same issue keeps happening. Does anyone have a fix for this issue?

Lucas

Hi @office,

It most likely is an issue with the data file itself, could you please attempt a file rebuild by doing the following:

It will require you to complete a backup and attempt the same steps above to replicate the issue to see if it crashes again. However, if it does crash again you will need to call our support line to create a case for our Data Recovery team.

Thank you and speak soon.

Lucas

Datarec

Hi @office

When did you upgrade to the 2024 version of the Hosted application?

It is likely that for your specific username that you use to login to the data file on the Hosted platform, there is damage to the Customer Centre display settings.

Is the username that you are using to login to the data file, the default "Admin" user?

If not, then consider having the person who can login as the Admin user to create a new username for you to use.

If the rebuild steps described by Lucas do not resolve the issue, then as he has indicated, please contact the Hosted Technical Support Team and have them create a new case and escalate it to the Data Recovery Team.

Assist them by letting them know which specific company data file you are needing help with, its name and location so that they can help you get a copy of that file downloaded and then sent to us.