RECKON CRASHES IF I TRY A NEW ITEM ENTRY - ANY THOUGHTS

Tilley · 1:41AM

Hi Community,

our Reckon premier crashes when we try to add a new item. Reckon Tech support cannot find answer and have suggested Data recovery team. In mean time we are working but not adding items but this has to be fixed.

Any help appreciated before the go on this data recovery journey which I'm hoping to avoid not only because of costs but issues re back up and re entry of transactions and all associated stuff ups.

Here is what I have tried so far

Restoring a back up prior to the item crashing issue date

resort lists

export lists to excel - all duplicates fix

verify and triple re built 3 times - done multiply times over last 4 days .

Thanks

Kris_Williams · 1:42AM

have you had the opportunity to open the file on a different computer?

Is it Reckon Premier or Reckon desktop?

Tilley · 1:50AM

Hi Kris ,

thanks for feedback much appreciated,never thought of that.

Company file is on server and others often open it in single user on their computer.

Only the admin computer has the ability to host the file. I didnt want the other users using the wrong files etc.

But I'm guessing that you are suggesting that I move the file to another computer and try.

I am about to get a new computer and about to install Reckon on it , I might hold off data recovery until use it on the new computer.

Thanks

Kris_Williams · 1:52AM

So what happens when the others open the file, are they able to add a new item?

Tilley · 2:18AM

Hi Kris,

we are currently operating only 4 licences as a computer is being replaced.

One has user restrictions and they cannot add items etc.

The other has full access and they can add items and search items etc.

When I try to open the file on my computer and the 3rd computer, we can use it but the moment we bring up the item list and try to use it crashes too. But as we all need access I am restoring the back up. Wondering if this is a firewall or security issue .

Kris_Williams · 2:22AM

You could try turning off the firewall and other security programs- one at a time - and test. You could turn off the internet if you were concerned about doing the former. As long as the file is on that computer

Tilley · 2:24AM

Thanks I will try that.

Datarec · 2:41AM

Hi @Tilley

How often you you create a backup of the company data file?

Do you enable the "Complete verification" option in the backup settings?

How many backup sets do you have available?

Can you recall roughly when you last successfully create a new item?

Are you logging in as the default "Admin" user?

Is any other logged in user currently able to successfully view the Item List without experiencing a crash?

Is any other logged in user currently able to successfully view any other existing item in the Item List without experiencing a crash?

If anyone is able to access the Item List, does the crash occur directly after you click the New menu item after clicking the Item button whilst in the Item List?

Or does the crash occur after you click the OK button when you have already filled out the item details fields?

You've indicated that you have performed multiple Rebuild Data operations already.

During the course of the sessions with the Technical Support Team, did they ask you for or did you provide to them the error log files?

Can you acquire copies of the QBWIN.LOG and any QBWIN.LOG.OLD1,

QBWIN.LOG.OLD2, QBWIN.LOG.OLD3, QBWIN.LOG.OLD4, QBWIN.LOG.OLD5, files and send it to us via a direct message.

Tilley · 2:45AM

how do i send a direct message

Datarec · 2:48AM

Click on the profile icon and select the Message button.

Tilley · 2:49AM

That ok I have worked how to send message and will reply later.

Tilley · 2:52AM

Hi Kris,

yes they can. But now the other computers crash when working in the item list . I thought great I ll do the back up from his computer but as the company file is stored on my computer It says it wont work.

Alexis McKeown · 4:51AM

Dear @Tilley ,

How many items do you currently have in your data file?

How large is the data file?

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Kris_Williams · 4:53AM

The item list is what you use for invoicing - correct?

Tilley · 4:55AM

Hi Kris , yes the item list is used for invoicing and purchases etc.

Tilley · 5:03AM

Hi Alexis,

thanks for your feedback.

The file is huge 774540k we have been with Quickbook since 2006. I have been discussing the file size on the forum and with Reckon for years since the file grew to about 500000k.

the item listing is around the 4k mark but many of these are not used but cannot be deleted.

Alexis McKeown · 5:13AM

Dear @Tilley ,

Thank you for confirming.

Is this every item in your list? Or only Active items?

It's possible you may have hit the list cap if you can't modify the lists further.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Kris_Williams · 5:16AM

I had this issue years ago and had to rename all old unused items to Old or something similar and merge them to give enough space for new items

RECKON CRASHES IF I TRY A NEW ITEM ENTRY - ANY THOUGHTS

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