Superannuation Batch Error Message

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307723455594884259
307723455594884259 Member Posts: 13 Reckoner Reckoner
in Reckon Payroll

Hi, first time to use SuperStream to submit Superannuation Batch. Got 6 error messages saying:

There are 6 error(s) below from the latest validation. Ensure all details are correct before lodging the batch.

  • The ABN provided for this fund does not match the registered ABN for the provided USI.
  • The ABN provided for this fund does not match the registered ABN for the provided USI.
  • The USI provided for this superannuation fund does not match to an APRA regulated superannuation fund.
  • The USI provided for this superannuation fund does not match to an APRA regulated superannuation fund.
  • The ABN provided for this superannuation fund does not match to an APRA regulated superannuation fund.
  • The ABN provided for this superannuation fund does not match to an APRA regulated superannuation fund.

I have checked employees' super account details are correct. Could someone provide guidance on how to clear these errors as it doesn't allow me to lodge the batch.

Many thanks

Leah

Answers

  • klaura
    klaura Reckon Staff Posts: 394 Reckon Staff Reckon Staff

    Hi 307723455594884259,

    Have you tried reverting previous pay runs to draft? And reenter the super for that specific employee. This process will also make sure that we are applying an update made on the Super to the pay run. Then create a new batch and validate.

    I hope it helps.

    Best regards,

    Karren

  • 307723455594884259
    307723455594884259 Member Posts: 13 Reckoner Reckoner

    Many thanks Karren! Your suggestion helped me solve the issue.

  • klaura
    klaura Reckon Staff Posts: 394 Reckon Staff Reckon Staff

    I am glad it you have it sorted😊

  • 307723455594884259
    307723455594884259 Member Posts: 13 Reckoner Reckoner

    Hi, After submit the Superannuation batch via Superstream, the status has changed to sent to funds with refund. We have checked this employee's super detail and It was all correct (is not Child Care super) Would you please check and see why the payment is failing ? thanks

    Screenshot 2025-02-06 at 11.20.33 pm.png
  • klaura
    klaura Reckon Staff Posts: 394 Reckon Staff Reckon Staff

    Hi 307723455594884259,

    Have you looked over this employee's Super details, Zi, Xie? This employee still has the old super information based on the error.

    image.png

    Let me know if this is the case.

    Best regards,

    Karren

  • 307723455594884259
    307723455594884259 Member Posts: 13 Reckoner Reckoner

    Hi, this employee has correct super details in Reckon. I don't know where the Child Care super comes from? This employee is with UniSuper.

  • klaura
    klaura Reckon Staff Posts: 394 Reckon Staff Reckon Staff

    Hi 307723455594884259,

    We need to access your book so we can take a look. I advise contacting our Support team here, so we investigate further.

    Contact Us | Reckon

    Best regards,

    Karren

  • SarahWBC
    SarahWBC Member Posts: 4 Novice Member Novice Member

    I am using SuperStream for the first time & getting similar errors. The only thing that I can work out is that maybe the fund is not/no longer regulated by APRA so maybe that is why there is an error. Wondering if anyone can help?

    image.png
  • klaura
    klaura Reckon Staff Posts: 394 Reckon Staff Reckon Staff

    Hi @SarahWBC,

    Would you mind confirming whether any of your employees are using Sun Super or if any changes have been made to their superannuation details previously? It might also be helpful to double-check that the correct USI or fund product has been attached to their super details.

    Additionally, reviewing the Super Contributions by Employee Report could assist in ensuring that all super contributions are being directed to the appropriate USI.

    I hope it helps.

    Best regards,

    Karren

  • SarahWBC
    SarahWBC Member Posts: 4 Novice Member Novice Member

    Hi @klaura, I have double checked all of the above but don't see any issues within Reckon.

    There is only 1 employee that uses this fund, below is a screenshot from her employee file for the fund (I have not included her member number)

    image.png

    I have also done a search on Super Fund Lookup website to check this as well

    image.png
  • klaura
    klaura Reckon Staff Posts: 394 Reckon Staff Reckon Staff

    Hi @SarahWBC,

    That could be one of the possible reasons.

    I suggest try reverting the pay run to draft for this period, then reentering the super item and marking it as paid.

    After that, regenerate the batch and validate, please check if the same error persists.

    If it does, it may be a good idea to process the payment directly to the super fund for this employee.

    Alternatively, you also have the option to create a SAFF and submit it to another clearing house.

    Best regards,

    Karren

  • SarahWBC
    SarahWBC Member Posts: 4 Novice Member Novice Member

    Hi @klaura
    When you say revert the pay run to draft for this period, do you mean all pay runs in the quarter? I have 6 pay runs from last quarter so just want to check if it needs to be all of them?
    Thanks

  • klaura
    klaura Reckon Staff Posts: 394 Reckon Staff Reckon Staff

    Hi @SarahWBC,

    Yes, All the Payruns for that quarter.

    Let me know how you go.

    Best regards,

    Karren

  • SarahWBC
    SarahWBC Member Posts: 4 Novice Member Novice Member

    Hi @klaura
    I have followed the above steps & everything working well now.
    The super account that I had in for this employee has now changed so this is why I was having issues. I received the updated super details have been able to lodge.

    Thanks, Sarah

  • klaura
    klaura Reckon Staff Posts: 394 Reckon Staff Reckon Staff

    Hi @SarahWBC,

    Glad you got it sorted and it’s working!

    Feel free to reach out anytime.

    Best regards,

    Karren

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