Superannuation Batch Error Message

307723455594884259
307723455594884259 Member Posts: 6 Novice Member Novice Member

Hi, first time to use SuperStream to submit Superannuation Batch. Got 6 error messages saying:

There are 6 error(s) below from the latest validation. Ensure all details are correct before lodging the batch.

  • The ABN provided for this fund does not match the registered ABN for the provided USI.
  • The ABN provided for this fund does not match the registered ABN for the provided USI.
  • The USI provided for this superannuation fund does not match to an APRA regulated superannuation fund.
  • The USI provided for this superannuation fund does not match to an APRA regulated superannuation fund.
  • The ABN provided for this superannuation fund does not match to an APRA regulated superannuation fund.
  • The ABN provided for this superannuation fund does not match to an APRA regulated superannuation fund.

I have checked employees' super account details are correct. Could someone provide guidance on how to clear these errors as it doesn't allow me to lodge the batch.

Many thanks

Leah

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Answers

  • klaura
    klaura Reckon Staff Posts: 290 Reckon Staff

    Hi 307723455594884259,

    Have you tried reverting previous pay runs to draft? And reenter the super for that specific employee. This process will also make sure that we are applying an update made on the Super to the pay run. Then create a new batch and validate.

    I hope it helps.

    Best regards,

    Karren

  • 307723455594884259
    307723455594884259 Member Posts: 6 Novice Member Novice Member

    Many thanks Karren! Your suggestion helped me solve the issue.

  • klaura
    klaura Reckon Staff Posts: 290 Reckon Staff

    I am glad it you have it sorted😊

  • 307723455594884259
    307723455594884259 Member Posts: 6 Novice Member Novice Member

    Hi, After submit the Superannuation batch via Superstream, the status has changed to sent to funds with refund. We have checked this employee's super detail and It was all correct (is not Child Care super) Would you please check and see why the payment is failing ? thanks

  • klaura
    klaura Reckon Staff Posts: 290 Reckon Staff

    Hi 307723455594884259,

    Have you looked over this employee's Super details, Zi, Xie? This employee still has the old super information based on the error.

    Let me know if this is the case.

    Best regards,

    Karren

  • 307723455594884259
    307723455594884259 Member Posts: 6 Novice Member Novice Member

    Hi, this employee has correct super details in Reckon. I don't know where the Child Care super comes from? This employee is with UniSuper.

  • klaura
    klaura Reckon Staff Posts: 290 Reckon Staff

    Hi 307723455594884259,

    We need to access your book so we can take a look. I advise contacting our Support team here, so we investigate further.

    Contact Us | Reckon

    Best regards,

    Karren

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