Superstream errors on validation

ROB PAYNE

Hello and help

Ive tried to sort this and even spoke to support but they cant sort it

I have an employee who's super is with AMP Super Fund — Ive cross checked with AMP correct ABN and her USI is all listed

BUT

When I look at that Name and the ABN on Reckon one drop down list its called "Super Directions Fund" with the same ABN - NOT "AMP Super Fund"

I am not sure if this is why I am giving the error when I try to validate the upload the super stream list to BEAM.

Ive tried to reload the fund listing on the employees record but it still lists it under the Super Directions Fund NOT the AMP Super fund - and I cannot EDIT the name listed to the ABN

I presume this is why the error - but no one at RECKON support seems to understand and no one has helped me.

Until this is fixed I cannot upload the super contributions in one batch

Please help - frustrated !!

thanks

ROB

Nickiu

Hi ROB PAYNE

Sorry to hear that. What is the USI product number that you're trying to add to the employee record?

Thanks,

Nick

ROB PAYNE

As per origonal question above

Nickiu

Hi ROB PAYNE

Can you try to create a same the superannuation funds item with different name and change to the new superannuation in employee record?

Thanks,

Nick

ROB PAYNE

Unfortunately this doesnt work — as the drop down list in Reckon is fixed on the Reckon program side - so when I type in the ABN this pops up — "Super Directions Fund" —- which is the incorrect name of the super fund

This is what I believe causes the Superstream failing to validate - as per the errors above.

Nickiu

Hey ROB PAYNE

In Beam, what is default fund did you setup as?

Thanks,

Nick

Nickiu

Hey ROB PAYNE

Check this out, it seems like someone were facing the same error code in the past and the workaround seems to fix the issue.

https://community.reckon.com/discussion/8036834/superannuation-batch-error-message

Thanks,

Nick

ROB PAYNE

No luck with any of these suggestions

I am at a loss ??? as to what to do !!

Nickiu

Hey @ROB PAYNE,

Are you happy to do a remote session with me to troubleshoot the issue further?

Thanks,

Nick

Jason_Z

Hi @ROB PAYNE

I had success with one of my other cases by reversing all the pay runs within the batch period to draft, removing the superannuation from the employees pay run, and then adding it back in. After doing this, I marked it as paid again, and the issues were resolved. I have an example in the clip below.

For my case it seemed to happen because the client updated an employees super details but the pay runs were created using the old details

If you are still having issues, my colleague Nick is happy to organize some time with you.

Recording 2025-01-31 154037.mp4

Cheers
Jason

ROB PAYNE

This is not the problem

The name on the Super fund on the drop down list is wrong and I cannot edit this to the correct name

As previously said this name is wrong and not matching correctly on the Super stream -

Until this is fixed at Reckon - YOUR end - this will not work

ROB