Superstream errors on validation

ROB PAYNE
ROB PAYNE Member Posts: 38 Reckoner Reckoner
in Reckon One

Hello and help

Ive tried to sort this and even spoke to support but they cant sort it

I have an employee who's super is with AMP Super Fund — Ive cross checked with AMP correct ABN and her USI is all listed

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Screenshot 2025-01-27 113222.png

BUT

When I look at that Name and the ABN on Reckon one drop down list its called "Super Directions Fund" with the same ABN - NOT "AMP Super Fund"

I am not sure if this is why I am giving the error when I try to validate the upload the super stream list to BEAM.

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Ive tried to reload the fund listing on the employees record but it still lists it under the Super Directions Fund NOT the AMP Super fund - and I cannot EDIT the name listed to the ABN

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I presume this is why the error - but no one at RECKON support seems to understand and no one has helped me.

Until this is fixed I cannot upload the super contributions in one batch

Please help - frustrated !!

thanks

ROB

Answers

  • Nickiu
    Nickiu Reckon Staff Posts: 187 Reckon Staff

    Hi ROB PAYNE

    Sorry to hear that. What is the USI product number that you're trying to add to the employee record?

    Thanks,

    Nick

  • ROB PAYNE
    ROB PAYNE Member Posts: 38 Reckoner Reckoner

    As per origonal question above

    image.png

  • Nickiu
    Nickiu Reckon Staff Posts: 187 Reckon Staff
    edited January 28

    Hi ROB PAYNE

    Can you try to create a same the superannuation funds item with different name and change to the new superannuation in employee record?

    Thanks,

    Nick

  • ROB PAYNE
    ROB PAYNE Member Posts: 38 Reckoner Reckoner

    Unfortunately this doesnt work — as the drop down list in Reckon is fixed on the Reckon program side - so when I type in the ABN this pops up — "Super Directions Fund" —- which is the incorrect name of the super fund

    This is what I believe causes the Superstream failing to validate - as per the errors above.

    image.png

  • Nickiu
    Nickiu Reckon Staff Posts: 187 Reckon Staff

    Hey ROB PAYNE

    In Beam, what is default fund did you setup as?

    Thanks,

    Nick

  • Nickiu
    Nickiu Reckon Staff Posts: 187 Reckon Staff

    Hey ROB PAYNE

    Check this out, it seems like someone were facing the same error code in the past and the workaround seems to fix the issue.

    https://community.reckon.com/discussion/8036834/superannuation-batch-error-message

    Thanks,

    Nick

  • ROB PAYNE
    ROB PAYNE Member Posts: 38 Reckoner Reckoner

    No luck with any of these suggestions

    I am at a loss ??? as to what to do !!

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