Reckon Accounts Hosted - Number of Entities

DeniseH

Hi all,

I hope you can assist. I have Reckon Accounts Hosted and just want to confirm how many entities I can open on my user licence. I can see online it references unlimited in the marketing information, but just wanted to understand if that is right? For clarity, I have 5 entities I operate on my licence, and need to open a further 2.

Thanks

Denise

Kris_Williams

as long as they are all your own entities I don’t believe there is a limit

DeniseH

Hi Kris,

Yes, they are all our own entities that run within our business. So it should be ok? When a co-worker called to check, the salesperson she spoke to advised that Reckon Accounts Hosted required separate licence per entity (not per user). This seems totally at odds with the information freely available online. Maybe they were just trying to make a sale!

Kris_Williams

Yes there has been some misinformation about this going around, but 99% sure you’re correct

DeniseH

I am concerned that if even the Reckon Elite Experts aren't aware of the change of terms and conditions, then how are general users expected to understand. Clearly there has not been notification universally emailed out or advised. When we specifically asked our Reckon contact, as to when the licence agreement changed and users were informed, he has gone quiet and refused to answer. We have escalated this to management but they also refuse to answer.

Rav

Hi @DeniseH

I've flicked you a reply on your other post here, I'll get some clarification and more info around your questions and get back to you there.

Cheers

Kris_Williams

@Rav I followed that link you mentioned but it said content removed, I’m keen to hear the answer too

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