Reckon Accounts Hosted - Number of Entities

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DeniseH
DeniseH Member Posts: 7 Reckoner Reckoner
edited February 18 in Accounts Hosted

Hi all,

I hope you can assist. I have Reckon Accounts Hosted and just want to confirm how many entities I can open on my user licence. I can see online it references unlimited in the marketing information, but just wanted to understand if that is right? For clarity, I have 5 entities I operate on my licence, and need to open a further 2.

Thanks

Denise

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    as long as they are all your own entities I don’t believe there is a limit

  • DeniseH
    DeniseH Member Posts: 7 Reckoner Reckoner

    Hi Kris,

    Yes, they are all our own entities that run within our business. So it should be ok? When a co-worker called to check, the salesperson she spoke to advised that Reckon Accounts Hosted required separate licence per entity (not per user). This seems totally at odds with the information freely available online. Maybe they were just trying to make a sale!

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    Yes there has been some misinformation about this going around, but 99% sure you’re correct

  • DeniseH
    DeniseH Member Posts: 7 Reckoner Reckoner

    I am concerned that if even the Reckon Elite Experts aren't aware of the change of terms and conditions, then how are general users expected to understand. Clearly there has not been notification universally emailed out or advised. When we specifically asked our Reckon contact, as to when the licence agreement changed and users were informed, he has gone quiet and refused to answer. We have escalated this to management but they also refuse to answer.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,371 Reckon Community Manager Community Manager

    Hi @DeniseH

    I've flicked you a reply on your other post here, I'll get some clarification and more info around your questions and get back to you there.

    Cheers

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    @Rav I followed that link you mentioned but it said content removed, I’m keen to hear the answer too

  • Zappy
    Zappy Accredited Partner Posts: 5,354 Accredited Partner Accredited Partner

    @Kris_Williams

    Im not overly keen

    Surely if you didnt hear it, it never happened.

    AFAIK there has never been a limit on the number of files.

    It certasinly isnt highlighted when you sign up to the platform.

    Pretty sure it isnt in any of the sales literature either.

    I have clients whom have been using Hosted since its inception

    If anybody knows about a change I think I would.

    Kr

  • Zappy
    Zappy Accredited Partner Posts: 5,354 Accredited Partner Accredited Partner

    @Rav

    Also, if you have multiple users to multiple files does it mean you need double or triple the number of logins?

    All the other online software charges a per file fee not a per seat fee on top of a per file fee.

    Someone needs to have a serious look at the pricing of Hosted.

    Either the per file fee has to be reduced or there should be deep (say ninety percent) discounts for 2nd and extra seats.

    Of course it would be irrelevant if Reckon One had the full functionality we need.

    Cheers

    Zappy

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