PAYGW has stopped calculating on an employee

TonySmith

Hi,

I have an issue with PAYGW on a clients payroll all of a sudden there is no tax calculating on one employees wages. I checked the employee set up and it looks good I don't know why it has just stopped and for just one employee I had to calculate it and add it manually. Could you tell me why this would happen, thanks.

Kind Regards

Johanna Dean

Rav

Hi Johanna

Can I just confirm, does this employee have upward variation added to their tax information?

Also, what appeared in the tax section within the pay run for this employee? Was it blank or did it show but calculate at $0.00?

TonySmith

Hi Rav

This employee claims the tax free threshold, the tax section was still there but was showing $0.00 so I had to calculate it and adjust it manually. I don't know why it just stopped calculating I have not touched any of the tax settings and when I checked it all looked fine to me so not sure what is happening.

Kind Regards

Jo

klaura

Hi Jo,

Have you used a different pay item or perhaps a new item for this employee this pay period?

Best regards,

Karren

TonySmith

Yes, I added a management allowance on the 10th March but it has been calculating tax on all the other weeks.

I have just added a pay run for this week and the tax is back. I know it sounds like I must have deleted it or something but I can assure you I did not touch the tax and I even deleted the pay run and added another and the tax was not in that one either, I logged out and logged back in and it still happened. Not sure what happened but it seems to be back for now but I will keep an eye on it.

Kind Regards

Jo

klaura

Hi Jo,

I am glad it is now sorted. Let's keep an eye on it for now. Should the issue persist, let us know anytime.

Best regards,

Karren