PAYGW has stopped calculating on an employee

Question

Hi,

I have an issue with PAYGW on a clients payroll all of a sudden there is no tax calculating on one employees wages. I checked the employee set up and it looks good I don't know why it has just stopped and for just one employee I had to calculate it and add it manually. Could you tell me why this would happen, thanks.

Kind Regards

Johanna Dean

Karren Labrador · Answer

Hi Jo,

I am glad it is now sorted. Let's keep an eye on it for now. Should the issue persist, let us know anytime.

Best regards,

Karren

TonySmith · Answer

Yes, I added a management allowance  on the 10th March but it has been calculating tax on all the other weeks.

I have just added a pay run for this week and the tax is back. I know it sounds like I must have deleted it or something but I can assure you I did not touch the tax and I even deleted the pay run and added another and the tax was not in that one either, I logged out and logged back in and it still happened. Not sure what happened but it seems to be back for now but I will keep an eye on it.

Kind Regards

Jo

Karren Labrador · Answer

Hi Jo,

Have you used a different pay item or perhaps a new item for this employee this pay period?

Best regards,

Karren