Error message when allocating receipt

Adamektours

Hi there,

I am getting the following error message in bank transactions when trying to allocate a receipt and when I enter the customer and account. Has anyone got an idea why?

Cheers,

Sonja

Rav

Hi Sonja

It looks like the error message hasn't come through in your post. Can you please let us know the error.

Also, is it still occurring if you try today?

Lucas

Hi @Adamektours,

If you could please see if this is resolved as we had a technical difficulty yesterday afternoon, that may have resolved this for you. Development has pushed a fix for it and we are investigating the incident.

If you however still experience this issue, we may need to investigate further for you.

Thank you and speak to you soon.
Lucas

Adamektours

Hi Rav and Lucas,
unfortunately I am still getting the same error message today:

Adamektours

Hi there, it would be much appreciated if this issue could be resolved asap as I need to do my end of year tax return. Cheers, Sonja

Lucas

Hi @Adamektours,

Could you please send me your email in a private message and I will request access to your book, once I have done that I will investigate it for you.

Could you let me know the allocation you are attempting with a screenshot of the name of it and the accounts please.

Thank you and speak to you soon.
Lucas Andrews
Technical Support Agent