Tool Box

HLJ

Good Morning

Upon logging in this morning to Reckon Accounts Hosted I notice a new screen.. All good!

But, I cannot locate the toolbox. I need to download and update payment files and I just cannot locate the icon.

Please advise where the icon is now located on my screen

Thanks

Comments

Kris_Williams

This is the latest version and the red toolbox has been replaced by Files - along the top of the screen. Find the file you need to download and select Action - Download

Rav

Morning @HLJ

Just adding to Kris's reply above, Reckon Accounts Hosted has been upgraded to a new platform. I'd highly recommend checking out our post here as it contains the essential info you need to know in using the new platform, including how to download files - Getting to know the new Reckon Accounts Hosted platform experience! ✨

If you have any questions please let us know 🙂

Tanvi_kataria

Good morning @HLJ

As @Kris_Williams mentioned, this is the latest version of the software and toolbox from the old interface has been replaced with floating toolbar.

Please check this out - Getting to know the new Reckon Accounts Hosted platform experience! ✨ — Reckon Community

I hope this helps. Feel free to let us know if any concerns. Thank you!

Regards

Tanvi

HLJ

Does this information relate to downloading wages files? As I am trying to get my wages to bank and I cannot locate the tool box? I would have been great to have a bit of a heads up, without scrambling on a Monday morning to find out how to do it. (in my opinion)

Thanks

Rav

Hi @HLJ

Yes, that's totally fair. All Reckon Accounts Hosted users who were upgraded to the new platform last week were sent an email on Monday and Thursday last week prior to their upgrade occurring as a heads up along with info on the new platform.

Also, yes the info linked above includes step by step instructions on how to upload and download files with the new platform.

Let us know how you get on.

HLJ

Thanks I wasn't working last week and must have missed this email… and have just checked emails now after your advice above and yes there is one.

I just logged into reckon this morning to do the pays as usual without fully checking all my emails from last week.

All good, have found what I need and am now deleting lots of OLD files.

Thanks for the help

Rav

Great stuff, sing out if you have any questions or need help with the new platform 🙂

Neil Woodward

https://community.reckon.com/discussion/comment/20654629#Comment_20654629

The removal of the toolbox button is a retrograde step, not an improvement. Downloading files is now a multi click, search and click operation, whereas before it was at most a 3 click operation.

Disappointing and inconvenient is how I would describe it.

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