Cannot submit Payrun

mel_10460334
mel_10460334 Member Posts: 50 Reckoner Reckoner
in Reckon Payroll

help cannot submit Wednesdays Payrun it’s saying that the Payrun contains on inactive employee which is incorrect both employees are active!!

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Hi @mel_10460334

    Can you please delete any draft pay runs you have created so far. Once you've done that, go into each employee profile ➡️ click on the Superannuation tab ➡️ Edit ➡️ Delete the Default Superannuation Fund from the employee profile and save.

    image.png

    Once that is done, create the pay run again and let me know if works correctly for you after that.

  • mel_10460334
    mel_10460334 Member Posts: 50 Reckoner Reckoner
    edited May 16

    thanks so much rav yes that has worked however I was dealing with one of your support staff who asked get access to my workbook the original problem was that a Payton for the 2nd of April had an resc amount which I needed removed however that Payrun has been deleted is there a way of undoing the deleted Payrun??

  • mel_10460334
    mel_10460334 Member Posts: 50 Reckoner Reckoner
    edited May 16

    I’m hoping now that i have deleted the default super funds I won’t have any more issues!

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Hi @mel_10460334

    Glad to hear you're back on track 🙂

    We can't retrieve any pay runs that have been deleted. However if there was an issue with that pay run eg. RESC then since its been deleted, it will have removed that already.

    Is everything working correctly for you now in terms of the pay run and balances etc?

  • mel_10460334
    mel_10460334 Member Posts: 50 Reckoner Reckoner

    if I resubmit the missing Payrun do I class it as a adjustment otherwise it will be counted twice and I wish I had of dealt with you earlier it would’ve saved me a lot of headaches!

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager
    edited May 16

    STP is reported on a Year to Date (YTD) basis for employee balances only, so when you send through the submission its only going to report the current YTD balances and not add to it, if that makes sense.

    Since you've deleted that previous pay run it will have removed those balances so send the new submission as a regular submission, not an update event.

  • mel_10460334
    mel_10460334 Member Posts: 50 Reckoner Reckoner

    ok I will resubmit and check the balances and let u know

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Just one other thing to note, if you're using the ATO Portal then you may notice the previous pay run is reflected on the ATO's prefill on the employer side of things such as BAS if you're using it for that.

    There's some info on this including how to make any corrections on the ATO prefill here - #TipTuesday - What's in an STP submission? 💻

  • mel_10460334
    mel_10460334 Member Posts: 50 Reckoner Reckoner

    So my understanding is if I do an update event it shouldn’t affect my bas for this month if that’s correct can u show me how I go about this please

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    If you want to send an update, you just have to tick the Send as an update option on the declaration screen. See example below 👇

    image.png
  • mel_10460334
    mel_10460334 Member Posts: 50 Reckoner Reckoner

    sorry so do I create a new Payrun? if I do an new adjustment nothing happens stp is noted the 2nd of April was a success but that’s the Payrun I accidentally deleted

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager
    edited May 18

    @mel_10460334

    If you deleted the previous pay run, then yes create it again so that your employee balances are correct on the pay run side of things.

    Also - that's correct, the previous STP submission that you sent will remain on-record which is what you see. We're mandated by the ATO to retain all STP submissions that have been sent.

    As I said though, STP submissions only report employee balances on a YTD basis only so any submissions that you send after will overwrite and update the YTD balances for employees.

  • mel_10460334
    mel_10460334 Member Posts: 50 Reckoner Reckoner

    hi Rav I have created and submitted the deleted pay run for the 2nd of april but now the totals for may are incorrect since it has added the extra pay run

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Hi @mel_10460334

    Where are you seeing incorrect totals that include the additional pay run? Within your Reckon software or on the ATO prefill?

  • mel_10460334
    mel_10460334 Member Posts: 50 Reckoner Reckoner

    reckon software in the may report

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager

    Hi @mel_10460334

    You'll need to be a bit more specific and provide some detailed information just so I can get on the same page so we can determine what is needed here.

    Which report are you looking at specifically? Is it the Payroll Summary report?

    Also, how have you determined that the balances from the deleted pay run is being included in the report?

    If its easier, you may want to have a chat with our technical support team over the phone so we can have a technician take a look at this with you in real-time on 1300 756 663.

  • mel_10460334
    mel_10460334 Member Posts: 50 Reckoner Reckoner

    ok yes its the payroll summary report as i included the figures from the pay run i re submitted hence why the figures dont match up

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