Payroll issues

727019
727019 Member Posts: 132 Reckon Star Reckon Star
in Reckon Payroll

has there been some upgrades to payroll recently, I am currently processing my payroll and I noticed that when I entered leave it was not reducing the normal hours automatically now, it was doing this. A new employee the tax was incorrectly calculated. Now trying to mark the payroll as paid and getting message the journal does not balance, I had this issue in Jan, Mar and now again anyone else having issues today?

Comments

  • klaura
    klaura Reckon Staff Posts: 493 Reckon Staff Reckon Staff

    Hi @727019,

    Apologies for the inconvenience. There seems to be no update happening currently.

    For the issue "Journal does not balance", some item is not calculating right reason why we are getting this error. Can you identify the employee corresponding to the displayed balance amount by verifying their Net Pay. Once the employee with a Net Pay matching the balance is located, edit their pay run, remove the associated hours and rate, then re-enter to recalculate. Finally, try to mark it as Paid.

    Please let us know, how did you go

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • 727019
    727019 Member Posts: 132 Reckon Star Reckon Star

    I just deleted the payrun and did it again, this is the only way it worked last time and it has worked again this time all the figures are still the same

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi @727019

    There haven't been any releases over the last couple of weeks so no changes on that end at least.

    In regard to annual leave not reducing ordinary hours, I'm assuming you have that option ticked in Payroll Settings, correct?

    image.png

    Is this occurring on all employees who have taken leave in the pay run or a select one/few? If its the latter, are they a full time or part time employee?

  • 727019
    727019 Member Posts: 132 Reckon Star Reckon Star

    Well that is really unusual it was working, I have just checked the tick box and it was not ticked so I have ticked it again, I will keep an eye on this. Thanks,

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