Updated RAH so SLOW

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Sam_Sirus
Sam_Sirus Member Posts: 18 Reckoner Reckoner
in Accounts Hosted

I cannot help but notice how incredibly slow RAH is after the latest update. Especially trying to run reports.

  • I am a single user of the program.
  • I rarely have multiple windows open.
  • My streaming mode is set to best performance

My internet speed is not wonderful, but was sufficient prior to the upgrade

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My screen shot from the performance tool in RAH is

image.png

Anyone else at their wits end with this slow program. Almost unusable in my opinion.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,371 Reckon Community Manager Community Manager

    Morning @Sam_Sirus

    Which report(s) are you generating specifically when you notice the dip in speed? Is it occurring across all reports or a specific one?

    It might be a difficult one to answer but how much slower would you say it is in comparison to what you had previously?

    Which browser are you using and does the same thing occur on a different browser as a test?

    Lastly, what is the condition of your file? Do you perform regular maintenance on your file?

  • Sam_Sirus
    Sam_Sirus Member Posts: 18 Reckoner Reckoner

    Hi Rav

    It is across all reports and the general running speed of the program. I'd say 30% slower on a program that was always slow in my opinion to switch between windows and reports.

    I am using Microsoft edge and haven't noticed any change with other browsers.

    Condition of the file? No idea. Perform regular maintenance? No, can you please let me know how to do that.

    Thanks Sam

  • Jason_Z
    Jason_Z Reckon Staff Posts: 209 Reckon Staff Reckon Staff
    edited June 17

    Hi @Sam_Sirus

    It's important to regularly maintain your company file, especially if you're using Reckon Accounts Hosted, to keep things running smoothly and get the best performance.

    I'll link an article regarding this:

    https://help.reckon.com/article/raxkcjai2w-kba-3793-how-to-improve-the-performance-of-your-qbi-company-file

  • Sam_Sirus
    Sam_Sirus Member Posts: 18 Reckoner Reckoner

    How do i create a portable back up file? Ie one that is not stored on the "b" drive.

  • Jason_Z
    Jason_Z Reckon Staff Posts: 209 Reckon Staff Reckon Staff

    Hi @Sam_Sirus

    Sorry, I'm not 100% sure what you mean by "one that is not stored on the b drive.

    Here is our article on backing up and restoring a file.

    image.png

    If you don't want it stored in the b drive, you can download a local copy by going into the My Files section of the toolbar, after you have created the backup.

    image.png

    Let me know if I have misunderstood your question.😊

  • Armsteel22
    Armsteel22 Member Posts: 2 Novice Member Novice Member

    I thought I was the only one strugling with how slow the program is after the upgrade as we have quite a big company file. Just to get into the customer center on my file takes ages after this upgrade and it was already slow before the upgrade. At this rate I think I will have to look into some other accounting programs. It is just rediculous.

  • Eric Murphy
    Eric Murphy Member Posts: 304 Reckon Hall of Famer Reckon Hall of Famer
    https://community.reckon.com/discussion/comment/20655536#Comment_20655536

    If it was slow before and after the upgrade like you've said, then the upgrade itself won't have anything to do with it. The condition of your file is the likely the bottleneck.

    Since you've mentioned that it's a large file, how large is it exactly?

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