Assistance Required: 6 Employees Not Showing in EOFY Finalisation

Simone_9171542
Simone_9171542 Member Posts: 42 Reckoner Reckoner
in Reckon Payroll

We’re in the process of finalising our EOFY, and out of 549 employees, 6 are not appearing in the finalisation section during the upload. When I search their names in this area, they are missing entirely.

These employees have worked during the year, had no initial YTDs, and I’ve reviewed their tax settings, which all appear to be correct and in line with requirements.

Could you advise why this might be happening and how we can resolve it so we can proceed with finalisation?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,651 Reckon Community Manager Community Manager
    edited June 26

    Hi @Simone_9171542

    Lets start with basics first. Is there anything common across these particular 6 employees? ie. have they been paid using the same earnings items in their pay runs and if so, is that earnings item set to tax applicable?

    Have you used the default ordinary earnings item in their pay runs or have you used your own custom earnings item?

    Are they all active employees?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,651 Reckon Community Manager Community Manager

    Also, just adding to the above. I'd also recommend checking whether you've selected the option to exclude the employee's data from STP in their profile, see example below.

    image.png

Categories