How to get a Customer Receipts report.

I have been able to get this pre 30.6.25 because only Customers were on R1. Now all the accounting is in R1. I had to supplier refunds in July. I just had to check off all the receipts for the month to find supplier refunds were included. It is not feasible to use the select contacts, to select the hundreds I do want, just to exclude these 2 that I don't. So I am having to hand write on the report, the necessary amendments.

Why are customers and suppliers reports mixed up like this?

Thanks

Jean

Accepted answers

All comments

Karren Labrador

Hi @Jean_10862158,

I would be glad to assist you further. Could you please kindly clarify which type of report you are attempting to generate?

Best regards,

Karren

Jean_10862158

Hi Karren
The report was the standard "Receipt List" found under Customers Reports, which I expected to be Customers Receipts. However, I have now found it is not just that. We had two refunds from a supplier, so as I wrote above, short of sorting by "contacts", which means ticking every customer just to eliminate the 2 supplier refunds, it was easier to handwrite the adjustments on the printed report.
This, among other issues, makes me wonder about the design of this software. I am new to Reckon One, but have had extensive experience with lots of other accounting programs.

kind regards, Jean.

Rav

Hi @Jean_10862158

Do you think if the ALL CONTACTS option was selected but showed them all ticked as it does when you have the SELECTED CONTACTS option toggled so that you could just untick the relevant contacts, would work better in this instance?

Jean_10862158

Hi Rav
I don't follow. All Contacts is the default. I can't see any tick boxes to untick the few that don't belong there. If I select Selected Contacts, there are tick boxes but they are all blank and I don't see anywhere where there is another box that will tick them all, and then be able to untick the few that don't belong.

On another note, it would be great if when saving a favourite report, it would allow it to save it after all the selections are done. It is rather tedious having to look back to see what I did last time in the way of selecting options and removing columns for reports I would do every month.
Out of all the bank a/cs that the migration created when I only ever reconciled one of them, everytime in this Customer Receipt report, I have to select by bank a/c and only select that one, plus petty cash. These are the only accounts that customer cash receipts ever go to.
In the other bank accts, either they are left over, now unused, or just have interest only entered which I used to do just by "Make Deposit" in the previous Reckon Accts. It is a shame I wasn't given the option of this surprising way of migration, and to not be able to undo it.
And they have nothing to do with Customer receipts, same as the Supplier refunds have nothing to do with Customer receipts. I find this quite weird and rather disconcerting.

Cheers, Jean.

Rav

I don't follow. All Contacts is the default. I can't see any tick boxes to untick the few that don't belong there. If I select Selected Contacts, there are tick boxes but they are all blank and I don't see anywhere where there is another box that will tick them all, and then be able to untick the few that don't belong.

Yes that's correct, I'm asking if the all contacts option showed a list of all customers ticked and then you only untick those that you don't need, if that would work better for you in this scenario?

Jean_10862158

Thanks Rav, but as I thought I was inferring, in the Customer report for Receips, the All Contacts is the default, and all customers show in the report, but there are no boxes to check.
If you click "Selected" then a drop down list of every name appears and each name has a check box next to it, but not ticked. One would tick the ones they want, and then "refresh". Not ideal if you have, say, 300 names, and you only want to eliminate 3, means ticking 297 boxes.
Am i missing something. Sorry.

Jean_10862158

@Rav

Have you had a look this last reply please?

Rav

Hi @Jean_10862158

Yes I've had a look, and no you're not missing anything in your previous reply. I was simply asking you if the functionality was different where instead of it showing a list of unticked customers, if it showed a list of all customers ticked and then you simply had to untick those that you didn't need, whether that would work better for you.

That isn't available in Reckon One at the moment but I think it would make a great feature request. I'd recommend adding an idea to our Reckon One ideas page HERE.

Reckon One Announcements & Important Info

Don't miss announcements and important info for Reckon One.

Button

Reckon One Help Videos 🎥

Check out our Reckon One how-to videos for tips & tricks, and help with common tasks!

Button

Reckon One Ideas & Feature Requests 💡

Got a cool idea or want a new feature in Reckon One? Click here to let us know!

Button