ReckonOne blank page upon opening...can't open company file!!!!

AleishaAleisha Member Posts: 32
edited July 9 in Reckon One
I can log into the portal, click on the 'OPEN' button and it just takes me to a blank tab.
Have tried in Chrome & Firefox - same issue.

Someone please help!!image

Comments

  • RavRav Administrator Posts: 10,885 Administrator
    edited June 2018
    Hi Aleisha,
    Can you please remove everything after the word 'Core' in the URL and then reload the page.

    This should take you back to the normal Reckon One screen but please let me know how you get on
  • AleishaAleisha Member Posts: 32
    edited July 9
    Have tried that. I also cleared history & cache, then re-tried. No luck!

    Client is not happy with me, I've been unable to access reports for a meeting.
  • AleishaAleisha Member Posts: 32
    edited July 9
    ReckonOne company file is now working for myself & my coworker. Was it a system issue?
  • RavRav Administrator Posts: 10,885 Administrator
    edited June 2018
    Glad to hear its working Aleisha.
    I've checked in with the Reckon One team and there were no outages or widespread system issues in the last little while, but sing out if this happens again

    Cheers
    Rav
  • AleishaAleisha Member Posts: 32
    edited June 2018
    Thanks Rav, will do.
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