Unable to add a new bank connection

Tom_9772166
Tom_9772166 Member Posts: 3 Novice Member Novice Member
edited October 2024 in Reckon One
Hello, have just started using Reckon One and am trying to create a new bank connection to import my data. When going through the new connection process, I enter my account details and press next and am shown a screen which reads "Unexpected error. Please refresh the browser and try again. If the problem persists, please contact support for assistance." I've tried restarting my browser and refreshing the page but am unable to proceed any further. Any ideas?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager
    edited August 2018
    Hi Tom,

    Usually this message refers to temporary errors with the Yodlee feed for the particular bank that you're trying to connect to. 
    Give it a little bit of time and try again later.

    Which bank are you trying to connect to?
    Check out our BankData - Yodlee Feed Status page HERE
  • Tom_9772166
    Tom_9772166 Member Posts: 3 Novice Member Novice Member
    edited August 2018
    Hi Rav, trying to connect to BOQ Specialist in Australia. Will try again tomorrow. Thanks
  • Tom_9772166
    Tom_9772166 Member Posts: 3 Novice Member Novice Member
    edited July 2019
    Hi Rav, still having the same problem today. Is there anything else I can try to rectify it? Thanks
  • [Deleted User]
    [Deleted User] Posts: 0 Novice Member Novice Member
    edited September 2018
    The user and all related content has been deleted.
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager
    edited September 2018
    Hi Tom,
    Apologies for the delay in getting back to you.

    I've had a chat with our BankData team on this, it looks as though BoQ Specialist is a new addition to the Yodlee feed service and is potentially leading to some issues on that end. I've sent your case to our BankData team to further investigate alongside our product dev.

    I'll come back to you as soon as I hear further news following this. 
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager
    edited September 2018
    Hi SMB,
    Thanks for getting in touch.
    Similar to above, our BankData team will need investigate this specific error with our devs.

    I'll keep you posted.
  • Sean Griffiths
    Sean Griffiths Member Posts: 4 Novice Member Novice Member
    edited July 2019
    Tom, Rav, 

    Did anything materialise from the yoodle feed issue I have set the ANZ bank accounts to connect, which shows 2 out of the 3 bank accounts but not the one  I need. The bank connect shows all three active. Even doubling one account up. image
  • Sean Griffiths
    Sean Griffiths Member Posts: 4 Novice Member Novice Member
    edited July 2019
    image
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