I am unable to access my company data on Reckon Accounts Hosted.

Rhonda_9932498
Rhonda_9932498 Member Posts: 5 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Hi I am unable to access my company data on Reckon Accounts Hosted. I can login and the tool bar is visible but I cannot create any transactions or access the home page.

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,535 Reckon Community Manager Community Manager
    edited January 2019
    Hi Rhonda,
    Are you able to open your company file manually? 

    File > Open or Restore a Company > navigate to your file destination and open it.
  • Rhonda_9932498
    Rhonda_9932498 Member Posts: 5 Novice Member Novice Member
    edited January 2019
    Hi Rav When I click on file the drop down menu is offered but when I select Open or restore nothing happens
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,535 Reckon Community Manager Community Manager
    edited January 2019
    In the first instance, exit the Hosted screen by going to File > Exit and then go into the Hosted control panel and log off the user session(s) under 'Log off Remote Sessions' then Logout.

    Give it about 2-3 minutes and then try again, is the same thing occurring after this?
  • Rhonda_9932498
    Rhonda_9932498 Member Posts: 5 Novice Member Novice Member
    edited January 2019
    I went to file and the drop down box appeared but when I press exit nothing happens. Screen is still open
  • Rhonda_9932498
    Rhonda_9932498 Member Posts: 5 Novice Member Novice Member
    edited January 2019
    image
  • Rhonda_9932498
    Rhonda_9932498 Member Posts: 5 Novice Member Novice Member
    edited January 2019
    My company is up and running. Thank you Rav
This discussion has been closed.

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Quick Links

Categories