ReckonOne: Customer statement not showing payment details on emailed statement pdf
Thlami B
Member Posts: 3 Novice Member 
If I view a customer statement on screen it includes the payment details entered in Settings/Statements. If I print this, it prints as displayed - all good.
If I instruct the system to send the statement via email, the payment details are not included, in its place is "undefined"
What do I need to change to have payment details included in the emailed statement? Thanks in advance for any help you can offer.
If I instruct the system to send the statement via email, the payment details are not included, in its place is "undefined"
What do I need to change to have payment details included in the emailed statement? Thanks in advance for any help you can offer.
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Comments
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I am having this problem too. Does anyone know a solution?
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Hi guys,
Does this occur on every statement sent via email or a certain customer only?
In the first instance, can you please logout and then retry?0 -
It happens on every statement. I have logged out and retried but it still prints "undefined"0
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Is there a fix for this? It is happening to my statements
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Is there a fix for this issue?
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