Help with STP error messages please

Bruce
Bruce Member Posts: 444 Professional Partner Professional Partner
edited October 2024 in Accounts Hosted
Can somebody please steer me in the direction of a list of STP error messages and, most importantly, what they mean.   I've just had the following response which has left me completely nonplussed - and the weblink in the message is not active.

The element 'AddressDetailsPostal' in namespace 'http://sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://sbr.gov.au/ato/payevnt'.  List of possible elements expected: 'Line1T' in namespace 'http://sbr.gov.au/ato/payevnt'.  Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found

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Comments

  • Kris_Williams
    Kris_Williams Member Posts: 4,108 Reckon Hall of Famer Reckon Hall of Famer
    edited May 2020
    I’m guessing it has something to do with the company details and addresses listed
  • Bruce
    Bruce Member Posts: 444 Professional Partner Professional Partner
    edited June 2020
    thanks Kris, I'll explore
  • Kris_Williams
    Kris_Williams Member Posts: 4,108 Reckon Hall of Famer Reckon Hall of Famer
    edited June 2020
    No unusual characters or fancy formatting
  • Bruce
    Bruce Member Posts: 444 Professional Partner Professional Partner
    edited September 2019
    noted, thanks
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,535 Reckon Community Manager Community Manager
    edited June 2020
    Hi Bruce,
    If you haven't sorted this yet, you'll find info on this error message along with some other common ones in this Knowledgebase article here -
    Common ATO STP Errors in Reckon GovConnect
  • Bruce
    Bruce Member Posts: 444 Professional Partner Professional Partner
    edited September 2019
    very helpful thanks
This discussion has been closed.