Superannuation is not calculating for two different employee.

Tanah GrayTanah Gray Member Posts: 14
edited May 7 in Accounts Hosted
I'm using Reckon Hosted Accounts and at the moment super is not being calculated for two separate employees.

Employee 1: Her super account is SunSuper, the thing is we have two other employees with SunSuper and they are both calculating fine, everything I've come across say's check the super account, but its working fine for the other two?

Émployee 2: MLC super and his is just not calculating.

All Super accounts are set up with the $450 threshold, but everyone earns more than that in a single week, they are set up at 9.5%, all correct boxes are checked, I've had to manually calculate the super and go back to the "Paycheque Detail" click the "Unlock Net Pay" then enter the super amount. their has to be a way to fix this?

I wound understand if it was just Employee 2 not calculating seeing as he is the only one on that particular super (Payroll item), but Employee 1 is not calculating at all either and she's joined with two other people.

Help would be much appreciated, Thanks!!

Tanah

Comments

  • Stella CarrStella Carr Member Posts: 51
    edited May 7
    This is probably date related. Check the start date for the employee and the date they joined the super fund.
  • Tanah GrayTanah Gray Member Posts: 14
    edited December 2016
    All dates are prior to when this happened, both dates are the same. Its only started in the last month or two and both employees have been with us for more than 6 months.
  • Mikayla RenwickMikayla Renwick Member Posts: 4
    edited September 2019
    we are experiencing the same thing. It has only started happening in the past couple of weeks, and nothing has been changed. Said employees are with sunsuper.
  • Mikayla RenwickMikayla Renwick Member Posts: 4
    edited September 2019
    all dates are correct , and all information has been entered correctly. Did anyone find a solution ?
  • ThereseTherese Member Posts: 12
    edited October 2019
    I have just experienced the same problem.  Superannuation was being calculated correctly but then two weeks ago, Reckon incorrectly calculated the amount and then last week it calculated 0.  Would love to know if anyone has found a reason. Thank you, Therese
  • Data RecData Rec Reckon Staff Posts: 796 ✭✭
    edited October 2019
    Hi Therese,

    Have you contacted the Hosted Technical Support team for over-the-phone troubleshooting or remote assistance?

    Do you make a backup of your company data file on a regular basis?

    Would you have a copy of the data file or a backup created when the super was calculating as you expected?

    Check if the data file has any errors detected by the Verify Data function.

    Follow the guide below.
    DATA RECOVERY: How to perform a data file verification (Verify Data) in Reckon Accounts Hosted

    If you still detect problems after a Rebuild Data has been performed, contact the Hosted Technical Support Team.


    Regards,

    Data Recovery Team

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • ThereseTherese Member Posts: 12
    edited October 2019
    Thank you. I've run the Verify function and it reports no problems.  Do you think that I should run a Rebuild and if so will this have any negative effect on my data? Thanks
  • ThereseTherese Member Posts: 12
    edited October 2019
    PS I'm not running Hosted. I am running Accounts Premier Edition 2019.
  • Data RecData Rec Reckon Staff Posts: 796 ✭✭
    edited October 2019
    Hi Therese, 

    You had categorised your question as being for the "Accounts Hosted" product, hence why the instructions provided are for Hosted.




    DATA RECOVERY: Choosing the correct product category when submitting a question and providing enough relevant information about the problem


    Do you make a backup of your company data file on a regular basis?

    Would you have a copy of the data file or a backup created when the super was calculating as you expected?



    If the Verify Data detects no problems, then there is usually no need to perform the Rebuild Data operation. When rebuilding a data file a backup is created, so in the event of an unforeseen issue, you can restore back to the older backup set.

    DATA RECOVERY: How to perform a data file verification (Verify Data) in Reckon Accounts business range (Desktop)

    If you still detect problems after a Rebuild Data has been performed, contact the Reckon Accounts Business range (desktop) Technical Support Team for over-the-phone or remote assistance.



    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • ThereseTherese Member Posts: 12
    edited October 2019
    My apologies - rookie error.  If anyone has any information regarding superannuation suddenly not calculating in Accounts Premier Edition I'd be grateful to receive. Thanks
  • Acctd4Acctd4 Accredited Partner Posts: 895 ✭✭
    edited October 2019

    Hi Therese


    If it’s only recently started happening & is specifically affecting 2 employees, I’m inclined to think it may be more a particular Payroll Item configuration causing the issue.

     

    Firstly, just confirm that it is not due to overtime – Overtime does not attract the compulsory Employer Super Contributions (SGC)

     

    Next, Have a look at the Pays for these 2 employees & check for any other Payroll Items that are only on those particular Paycheques (eg Bonuses, Leave, Time in Lieu, Salary Sacrifice/RESC, Fringe Benefits, any other newly-created or re-activated Item etc etc) 

    Each Payroll Item has its own “Inclusions” window in its setup to tick or untick whether other Payroll Item calculations are affected (including Super).  I think the cause is likely going to be around this.



    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

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