All print is blurred on hosted

Priscilla OgnenisPriscilla Ognenis Member Posts: 104

For about a month now I have noticed each time I log onto hosted, from the password box to home page, to all reports etc, all the print from top to bottom & left to right is blurry (or like double vision). This happened soon before the last overnight repair and this is what I assumed you might be fixing, but alas, it is still happening. It is only with my hosted program, so no other programs on my computer have this problem.

Any suggestions as to how it can be fixed to make it more readable, hoping the "blurriness" shows in this image.

Thankyou, Priscilla 😵


Best Answer

Answers

  • Kris_WilliamsKris_Williams Member Posts: 1,194 ✭✭✭
    edited October 1

    Have you tried logging in from a different computer? Might be the settings on your video card or monitor or screen settings. A windows update may have changed something

  • ZappyZappy Accredited Partner Posts: 4,692 ✭✭✭

    There is a help article for this at

    help.reckon.com

    Some desktop applications may appear blurred on high dpi displays

    Kr

  • ZappyZappy Accredited Partner Posts: 4,692 ✭✭✭

    Does anyone still use Chrome? Yikes!!

  • Kris_WilliamsKris_Williams Member Posts: 1,194 ✭✭✭

    At times, Chrome, Internet Explorer, Firefox, all of them

  • ZappyZappy Accredited Partner Posts: 4,692 ✭✭✭

    Edge is the best. Or Duck Duck. Chrome is too intrusive.

  • Kris_WilliamsKris_Williams Member Posts: 1,194 ✭✭✭

    I’ll give Edge a go, I use different ones for certain websites. Explorer still the best for Tax office for me

  • ZappyZappy Accredited Partner Posts: 4,692 ✭✭✭

    Edge is the best for ATO online services. And for Hosted.

  • Priscilla OgnenisPriscilla Ognenis Member Posts: 104

    Thanks Rav (see comment above on steps to fix problem). Have done this and logged on again......so far, so good. Hopefully this is a permanent fix 🤗

    Thanks everyone for comments though....

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