Installation issue with 2021 upgrade


I have installed 2021 update, and cannot open the file. I get a strange little box up on the top right hand side of my monitor that I can do nothing with. Please help - urgent as I am only in this office once a week.
Screenshot attached
Comments
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just call me on 0418907140 and we should be able to fix it.
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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Hi Everyone
I'm having the same issue. I just installed the 2021 upgrade. When I run Reckon it just hangs in the taskbar in Windows 10 with a light grey box around it and doesn't load the my data file.
I've uninstalled and reinstalled a few times with no luck.
Does any one have any suggestions?
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Call me on 0418907140 and i am sure we can fix it.
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
0