Setup users

JO-ANNE_7332490
JO-ANNE_7332490 Member Posts: 103 Reckoner Reckoner
in Accounts Hosted

I am having trouble searching this topic, so can someone please give me a link on how to set up users in RAH so the Accountant can access the file

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 4,192 Reckon Hall of Famer Reckon Hall of Famer

    is the accountant a registered user of Reckon? If he doesn’t have his own login you would have to give him your details to login when you weren’t using it. If he has his own account you just go to Company, setup users and choose the kind of access you want to give him, and setup a username and password for him

  • Zappy
    Zappy Accredited Partner Posts: 5,393 Accredited Partner Accredited Partner

    Your accountant needs his own login to the hosted environment. If he is a professional partner he can ring customer service and get this sorted. Or you will be in trouble.

  • Zappy
    Zappy Accredited Partner Posts: 5,393 Accredited Partner Accredited Partner

    Or you can do what I do and send him a excel copy of the general ledger detail report. Reckon isn't like the other systems. It doesn't have accountant access

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  • Kris_Williams
    Kris_Williams Member Posts: 4,192 Reckon Hall of Famer Reckon Hall of Famer

    Actually I disagree entirely but each to their own!

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,674 Reckon Community Manager Community Manager

    Hi @JO-ANNE

    If you feel like you've done everything necessary to get your multi-user access setup correctly (info HERE) and its still not working, then please give our technical support team a call on 1300 799 150 so a technician can check your setup and ensure everything has been ticked off.

  • Zappy
    Zappy Accredited Partner Posts: 5,393 Accredited Partner Accredited Partner

    Jo I'd be careful you don't get ahead of yourself. Worldwide Intuit is much bigger. Australia is very small beer in terms of accounting software. And Xero's EPS is still negative after ten years. I think intuit will buy the company and shut it down when they are good and ready. Unless the shareholders run out of patience first.

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