ABN already registered - Trying to set up STP following the instructions

Andrea Taylor
Andrea Taylor Member Posts: 20 Reckoner Reckoner
edited August 2020 in Accounts Hosted
Hi Rav

You asked Trevor and I to start a separate thread in order to help with setting up STP. 

My ABN is 42617698772 and keeps telling me it is already registered.  The email address I am using is my work email andrea@farmcam.com.au.  I have just purchased Reckon Accounts Hosted to upgrade the old Desktop 2011 - 12 version.

Please help. 

Thanks

Andrea

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Andrea Taylor
    Andrea Taylor Member Posts: 20 Reckoner Reckoner
    edited December 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Thanks for getting back to me Andrea,
    From what you've described, you're doing everything right so its a tad strange its not appearing.
    Would you like me to delete the ABN registration from GovConnect so you can try registering it again? It should go through without a problem but let me know.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Andrea Taylor
    Andrea Taylor Member Posts: 20 Reckoner Reckoner
    edited July 2019
    Hi Rav

    If you think that is the best solution lets do it!!. 

    I have just upgraded to 2019R2 and processed payroll.  I selected Process STP in the hope it would let me in, but noooo.   Still back to the same screen saying the ABN is already set up.

    So yep, lets delete and retry please.

    Thank you again

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    No problem, I've gone ahead and done that now. If you're still logged in to your Portal account, please logout and give it a couple of minutes before logging in again.
    Register your ABN again and it should go throughout any trouble but let me know either way.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Andrea Taylor
    Andrea Taylor Member Posts: 20 Reckoner Reckoner
    edited July 2019
    Hi Rav

    So far so good.  I selected STP from the employee drop down list.  I signed in and it has allowed me to enter the ABN and move to the next screen :)

    Now on hold with the ATO to register the Software ID.

    Thanks for your help.  Hopefully it will be good from here.  I'll let you know.
  • Jacqui Allen
    Jacqui Allen Member Posts: 239 Reckoner Reckoner
    edited July 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Hi Jacqui,
    I've cleared the error affecting this ABN. It can now be registered again correctly on the GovConnect service.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Jacqui Allen
    Jacqui Allen Member Posts: 239 Reckoner Reckoner
    edited July 2019
    Thank you ever so much.
  • Rina Cristobal Azurin
    Rina Cristobal Azurin Member Posts: 6 Novice Member Novice Member
    edited July 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Hi Rina,
    I've had a look at the ABN in our system and there aren't any errors affecting this ABN registration. From what you've described it sounds as though you're not logging in to the same Reckon Portal account that the ABN was registered under.
    Can you please login to the Reckon Portal with the correct email address & password used when the STP entity was first created.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rina Cristobal Azurin
    Rina Cristobal Azurin Member Posts: 6 Novice Member Novice Member
    edited July 2019
  • Jack_10124391
    Jack_10124391 Member Posts: 2 Novice Member Novice Member
    edited July 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Hi Rina,
    No, the ABN is in a Reckon Portal account that has been registered with a business email address. Its not the under the abelflags user name. I'm not going to disclose the login credentials here but it looks to be a generic email address for the business.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Hi Jack,
    Your ABN registration had an error which I've now removed. If you try to register the ABN on the GovConnect service again now it should go through without a problem.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Jack_10124391
    Jack_10124391 Member Posts: 2 Novice Member Novice Member
    edited July 2019
    Thanks Rav! I've been able to register now.
  • Rina Cristobal Azurin
    Rina Cristobal Azurin Member Posts: 6 Novice Member Novice Member
    edited July 2019
  • Rina Cristobal Azurin
    Rina Cristobal Azurin Member Posts: 6 Novice Member Novice Member
    edited July 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Hi John,
    I think what is happening here is you're logging in with a different email address to what was used when the ABN was first registered.
    When I take a look at your ABN registration in our system it shows up as registered under a business email address with the same domain as the email address you've used to register for this Reckon Community account (but different email address). Hopefully that helps you to track it down.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Melissa McPherson
    Melissa McPherson Member Posts: 12 Novice Member Novice Member
    edited July 2020
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Hi Melissa,
    I've had a look at that ABN and its all ok in terms of no errors with the registration. I think where you're running into trouble is because the ABN/STP entity has been registered in a different Reckon Portal account ie. not registered under that email address. 
    Instead, it looks like you're a Reckon Accounts Hosted user so just login to the Reckon Portal with your Hosted login details ie. Hosted user name & password.
    You should see the STP entity after logging into the Portal with these details.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Melissa McPherson
    Melissa McPherson Member Posts: 12 Novice Member Novice Member
    edited July 2019
    Hi Rav 
    i tried using Hosted user-name & password and it says that user name not registered. I remember creating account using the business email & it all looked good to go when i did it a few weeks ago, but now it doesn't seem to have the ABN linked when i login. 

  • Melissa McPherson
    Melissa McPherson Member Posts: 12 Novice Member Novice Member
    edited July 2019
    All good i clicked forgot username & it emailed it to me so i now have access. Thank you

  • Jade He
    Jade He Member Posts: 2 Novice Member Novice Member
    edited July 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Jade He
    Jade He Member Posts: 2 Novice Member Novice Member
    edited August 2019
    Thanks Rav, all good now. Thanks for your help. Cheers.
  • Elanda P R.E
    Elanda P R.E Member Posts: 1 Novice Member Novice Member
    edited March 2020
    Hi Rav,

    Same issue happened to me, this is our company's ABN: 43001535691, once i registered with my email and pw, then required to input the ABN number, but after it the "next" button dose't work. 

    for this issue could you please help to check it and please guide me how i can access Reckon successfully or not. 

    thanks in advance
    Serena 

  • Irene Gianatti
    Irene Gianatti Member Posts: 4 Novice Member Novice Member
    edited August 2020
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited August 2020
    Hi Tony,
    I've searched that ABN you've listed in our system and the ABR and its showing as an invalid ABN. 

    Can you recheck the number please?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • tony_10765626
    tony_10765626 Member Posts: 4 Novice Member Novice Member
    edited August 2020
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited August 2020

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • tony_10765626
    tony_10765626 Member Posts: 4 Novice Member Novice Member
    edited August 2020
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited August 2020
    Thanks Tony, that looks much better :)
    Ok this should be sorted for you now. If you can go ahead and try to register your ABN into your app account now it should go through without an issue.

    Let me know how you get on.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • tony_10765626
    tony_10765626 Member Posts: 4 Novice Member Novice Member
    edited August 2020
    Hi, thought I did everything ok, but ATO has said they can see I've tried to send the stp but they haven't got it, cos possibly some common reporting issues, eg missing info. However, I dont appear to have received anything from you, so I have no idea what might be happening. Are you able to have a look? please.
  • JTran
    JTran Member Posts: 7 Novice Member Novice Member

    Hi Rav,

    I am having the same issue when trying to set up STP on behalf of a client. Their ABN is 61 117 948 651. Could you please help me to delete the ABN registration for branch 001?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    https://community.reckon.com/discussion/comment/20618014#Comment_20618014

    I've had a look for that ABN however its telling me it does not exist on the Australian Business Register. Can you please double check the number.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • JTran
    JTran Member Posts: 7 Novice Member Novice Member

    Ah, sorry the ABN is actually 64 117 948 651.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks @JTran, that looks better.

    Branch 001 has STP submissions sent to the ATO already so it cannot be deleted for any reason. What are you looking/needing to do with this registration?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • JTran
    JTran Member Posts: 7 Novice Member Novice Member

    Hi Rav,

    Sorry, there was a little bit of a mix up with which client it was that needed STP registration. I tried again with the other client was able to register with Reckon GovConnect without any issues, so all good now. Thanks for your help!

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