Multi Factor Identifier Fault

Karen Nelson
Karen Nelson Member Posts: 8 Reckoner Reckoner
in Accounts Hosted

I changed mobile phones but kept the same mobile number but for some reason the multi-factor authentication wont work when i put the code in . I want to revoke it and start again but cant remember the pin plus the MFA code keeps coming up as invalid. How can I fix this please as tech support seem too busy to help?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi Karen,

    Are you receiving MFA via SMS message or are you using a Google Authenticator app?

  • Lynne_8946547
    Lynne_8946547 Member Posts: 99 Reckoner Reckoner

    I have the same problem. I was using Google authenticator, but when I open the app my link for STP is gone.

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Lynne

    Do you remember your Revoke code?

    If so, can revoke the current Google Authenticator setup in GovConnect & redo your access via SMS instead.

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  • Lynne_8946547
    Lynne_8946547 Member Posts: 99 Reckoner Reckoner

    Thank you, I have it all sorted now. I spoke to tech support who helped me revoke my mfa so that I could set it up again.

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