ABN and branch already registered

dianesam
dianesam Member Posts: 4 Novice Member Novice Member
edited January 2024 in Reckon Payroll

Hi Iโ€™m hoping someone can help me. I an trying to migrate from the old STP app to the new payroll app. I am getting an error message stating that the ABN and branch number are already registered. Although I have no other log in details. I canโ€™t get any further than this and I would like to migrate my data from the STP app so I can continue to process pays

thanks

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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    HI @dianesam

    I'll need to do a couple of checks for this on my end, can I grab the ABN that you're trying to migrate over from the STP app please.

  • dianesam
    dianesam Member Posts: 4 Novice Member Novice Member

    Hi @Rav


    Thankyou the ABN that we are trying to migrate is ABN 28120103953.


    Many Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Thanks @dianesam

    Can you please try the migration again now and let me know if it goes through successfully for you this time?

    Cheers

  • dianesam
    dianesam Member Posts: 4 Novice Member Novice Member

    hi @Rav


    I have done this and am now getting a error message saying failed to create a book this may be a temporary issue.

    even trying a few times I am still getting this message.

    Cheers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Ok, i've made a small change on my end for your account. This time can you please follow the steps below -

    • Close the Payroll App in full ie. swipe it away from any other running apps on your phone.
    • Head over to https://payroll.reckon.com/ and sign in with the email address you use to login to the STP app.
    • Follow the prompts to migrate. It will follow the same flow as the migration process on the phone app.
    • Once the migration has completed, just login to the Payroll App to access the account.


    That should work but either way let me know how you get on.

  • dianesam
    dianesam Member Posts: 4 Novice Member Novice Member

    hi @Rav


    thank you so much its all working now. You have been a big help


    Cheers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Awesome, glad to hear its solved ๐Ÿ™‚

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