No option to migrate

System
System Member Posts: 234 Moderator Moderator
edited January 2024 in Reckon Payroll
This discussion was created from comments split from: No option to migrate.

Comments

  • LVTS
    LVTS Member Posts: 3 Novice Member Novice Member

    so how do I migrate the info if no migrate option shows up?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Hi @LVTS

    If you're not presented with an option to migrate then that'll be because;

    • You've signed into the Payroll App using different login credentials than your STP app
    • You've previously used/trialed the Payroll App and either
      • Migrated already back then OR
      • Declined the option to migrate back then


    If you let me know the ABN that you're using with the STP app I can take a look.

  • LVTS
    LVTS Member Posts: 3 Novice Member Novice Member

    Hi,


    our abn is 82101608931.

    How do I fix it?


    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Thanks @LVTS

    I've just had a look, the Payroll App account was originally created in July last year and a migration was already completed back then.

    Migration can only occur once unfortunately and we can't perform it again. In this instance what I'd recommend is that you finalise the 2020/21 financial year in the STP app and then start fresh in the Payroll App from this new 2021/22 FY moving forward.

  • LVTS
    LVTS Member Posts: 3 Novice Member Novice Member

    i'm trying to do a pay run and I can't work out how to enter any pay amounts?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    @LVTS

    This guide should help you get started -

    https://help.reckon.com/article/20el8yr42i-reckon-payroll-app-creating-a-pay-run


Categories