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    • Reckon Hosted - Online Banking

    AJB
    AJB Member Posts: 2 Novice Member Novice Member
    in Accounts Hosted

    When going into 'Go Online' to access our bank in order to upload an ABA file, a page to log into Reckon or try it for free comes up rather than the list of banks to click on. No longer able to access the bank.

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    Comments

    • John Graetz
      John Graetz Member Posts: 1,567 Reckon Star Reckon Star

      AJB. I have never used the function that you seem to be describing. I have only ever created the ABA file, exported it to my desktop or wherever, then logged into my bank to upload the created file.

      John L G

    • Kris_Williams
      Kris_Williams Member Posts: 3,774 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

      I do the same as you John

    • AJB
      AJB Member Posts: 2 Novice Member Novice Member

      Thank you for the feedback. Yes I have spoken with Reckon Support. Online Banking as I know it - accessing the bank online within Reckon - is now 'closed'.

      I was advised to download the file and log into the bank and import the file - as you have both suggested.

      Thanks

    • John Graetz
      John Graetz Member Posts: 1,567 Reckon Star Reckon Star

      Thanks for letting us know, AJB, One would hope that Reckon now removes that misleading option as soon as possible.

      John L G

    • JennyV
      JennyV Member Posts: 10 Reckoner Reckoner

      I am having the same problem as AJB. I use this function weekly and now it is not working.

    • John Graetz
      John Graetz Member Posts: 1,567 Reckon Star Reckon Star

      JVeale. The answer to your problem is stated above by AJB on 20/7/2021. This function is no longer available. You need to export the file and then import it into your online banking program.

      John L G

    • JennyV
      JennyV Member Posts: 10 Reckoner Reckoner

      Thanks John. I did try that when I read comments but I am having difficulty exporting the ABA file and uploading to bank. My bank says their is no account number.

    • JennyV
      JennyV Member Posts: 10 Reckoner Reckoner

      Sorry - There (spelling mistake).

    • John Graetz
      John Graetz Member Posts: 1,567 Reckon Star Reckon Star

      Have you looked at a preview of the ABA file to see if you can locate the problem?

      John L G

    • JennyV
      JennyV Member Posts: 10 Reckoner Reckoner

      Yes, looks right and cross checked with last weeks but bank won’t accept it :(

    • John Graetz
      John Graetz Member Posts: 1,567 Reckon Star Reckon Star

      Perhaps you therefore have no other option than to ring your bank and ask them what this message means.

      John L G

    • Sue Jones
      Sue Jones Member Posts: 67 Reckoner Reckoner

      This is becoming an absolute Joke. Was able to upload Bank File last Thursday 15th July 2021 to process Wages Directly & now just seen no longer available.

      WHY NOT???????

      We buy these systems that can do things seemsaly & now have to do extra work.

      So what do we actualy get for our money?

      They increase the price every year & we get less & less options.

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