Online Banking

Barbara Ketley
Barbara Ketley Member Posts: 4 Novice Member Novice Member
in Accounts Hosted

I am in online banking. I have 20 payments selected, but when I click the Preview ABA file, only 3 payments are listed.


Why would this be?

Comments

  • JudyA
    JudyA Member Posts: 80 Reckon Star Reckon Star

    Stab in the dark here, but could it be that the banking details for the other payments are missing or incomplete under the supplier details?

  • Barbara Ketley
    Barbara Ketley Member Posts: 4 Novice Member Novice Member

    Thanks, but it is our payroll file. Always works, so not sure what is going on.

  • Graham Boast
    Graham Boast Accredited Partner Posts: 312 Accredited Partner Accredited Partner

    Are the 3 payments listed part of the batch of 20? It sounds like an issue where the ABA details are not wriiten to the registry due to a permissions isse.

    To test, close reckon, then right-click icon run as administrator. When it logs in, try the online banking centre again and see what is listed. If its ok, you will need to change the reckon icon by right-clicking properties compatibility tab > tick run this program as administrator apply.


    Graham Boast 0409317366

    graham@reckonhelp.com.au

    Reckon Accredited Partner

    Graham Boast | 0409 317366 | graham@reckonhelp.com.au

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    You should verify file data and do a rebuild (3 times). This fixes a lot of problems

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Kris thats not it. Most likely it's something to do with a corrupt banking centre. Regrettably the fix isn't simple. You may need to recreate it. My first impulse would be to refresh the payments by opening up the payment make a minor change and save it. This has worked for me in dozens of cases. Call me if you get stuck Zappy 0407744914

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    Rebuild may not help but it won’t hurt either and who knows, I try anything when I’m desperate.

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