Issues using app in initial setup

Kellie W
Kellie W Member Posts: 4 Novice Member Novice Member
edited January 2024 in Reckon Payroll

Hi there.

I open Payroll and it asks me if I wish to Migrate and I say "yes, migrate from STP app". Once I click on here it states, "This ABN & branch number is already registered" but doesn't let me log in as this it asks me to either - sign in with another account or Set up new business, which I don't want to do either. Help!

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,535 Reckon Community Manager Community Manager

    Hi @Kellie W

    Can you let me know the ABN that you're trying to migrate over from the STP app to the Payroll App and I'll check things out on our end.

  • Kellie W
    Kellie W Member Posts: 4 Novice Member Novice Member

    Thank you. It's 4662724491

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,535 Reckon Community Manager Community Manager

    Hi @Kellie W

    Can you please double check that ABN listed above, its showing as invalid in both our system and the Australian Business Register.

    Cheers

  • Kellie W
    Kellie W Member Posts: 4 Novice Member Novice Member

    sorry I missed a number!

    466 272 449 91

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,535 Reckon Community Manager Community Manager

    Thanks for that.

    Can you please try the migration again now and let me know how you go. Please ensure that you sign in to the Payroll App using the same email address & password that you use for your old STP app account.

  • Kellie W
    Kellie W Member Posts: 4 Novice Member Novice Member

    sorry I missed a number!

    466 272 449 91

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