Missing invoices

Narelle_10863692
Narelle_10863692 Member Posts: 2 Novice Member Novice Member
in Reckon One

I have clients (not all) that I have had for years suddenly not receiving invoices. They have checked junk mail and they are not in Junk Mail. Anyone else experiencing this issue?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager

    Hi @Narelle

    If you check the email history in Reckon One are the emails shown as being successfully sent OR do they have a 'Failed' status next to them?

    Example screenshot below -

    image.png


    Also, if you send an invoice from Reckon One to your own email address do you receive it successfully?


    Please note, emails from the Reckon One service are sent from email-reckonone@reckon.com so it might be worth getting the recipients to add that email address to their Safe Sender list

  • Narelle_10863692
    Narelle_10863692 Member Posts: 2 Novice Member Novice Member
    edited June 2022

    Hi @Rav, None of the emails show as failed

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