Missing invoices
I have clients (not all) that I have had for years suddenly not receiving invoices. They have checked junk mail and they are not in Junk Mail. Anyone else experiencing this issue?
Comments
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Hi @Narelle
If you check the email history in Reckon One are the emails shown as being successfully sent OR do they have a 'Failed' status next to them?
Example screenshot below -
Also, if you send an invoice from Reckon One to your own email address do you receive it successfully?
Please note, emails from the Reckon One service are sent from email-reckonone@reckon.com so it might be worth getting the recipients to add that email address to their Safe Sender list
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Hi @Rav, None of the emails show as failed
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