Home & Business 2021 - Always "Welcome to Reckon Accounts"
Hi,
Since a validation of one file by a Reckon consultant some years ago the file requires "Welcome to Reckon Accounts", next "Select your data file", select from list of files, enter passwords. If other files on the list are the last one to be closed they do not require the extra steps to open a file.
Is there a simple way to rectify this very frustrating problem?
Stephen
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Hi Stephen
We've got a help guide that outlines how to solve this which I'll link below -
In particular, ensure that your file name is less than 8 characters in length.
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If you want a hand just give me a call and I'll do it for you. I'll be home in a couple of hours
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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Hi Gerry,
Thank you for offering your assistance. Rav was spot on with his response, our file name was too long. Stephen
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Thank you Rav,
Yes our file name was too long, something the Reckon consultant "assisting " me some time ago did not realise.
Stephen
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