Home & Business 2021 - Always "Welcome to Reckon Accounts"

Stephen_10863767

Hi,

Since a validation of one file by a Reckon consultant some years ago the file requires "Welcome to Reckon Accounts", next "Select your data file", select from list of files, enter passwords. If other files on the list are the last one to be closed they do not require the extra steps to open a file.

Is there a simple way to rectify this very frustrating problem?

2022_08_02 (1) Welcome to Reckon.PNG

2022_08_02 (2) Select your data file.PNG

Stephen

Rav

Hi Stephen

We've got a help guide that outlines how to solve this which I'll link below -

https://help.reckon.com/article/n15fstuokj-kba-2768-last-file-opened-does-not-open-when-personal-plus-launched-see-welcome-screen-repeatedly

In particular, ensure that your file name is less than 8 characters in length.

GerryWinter

If you want a hand just give me a call and I'll do it for you. I'll be home in a couple of hours

Stephen_10863767

Hi Gerry,

Thank you for offering your assistance. Rav was spot on with his response, our file name was too long. Stephen

Stephen_10863767

Thank you Rav,

Yes our file name was too long, something the Reckon consultant "assisting " me some time ago did not realise.

Stephen