STP Error
Hoping to get some help.
My last two STP lodgments with the ATO have a status error. No code. How do i identify where the problem is or do i need to contact the ATO for this.
Answers
-
Has the most recent one been successful?
1 -
Hi Andy
If you click on the Detail link in GovConnect for that specific submission, what appears at the top of the next page that opens?
0 -
ATO Messages
The following error messages have been returned from the ATO and need to be reviewed. You may need to make changes in your accounting product before submitting again.
Error message
- Either the ATO is down or Reckon SBR is unavailable.
0 -
The most recent which i lodged today says pending. I have tried contacting the ATO but of course cannot get through.
0 -
If todayβs goes through you can ignore the others that didnβt, as only YTD figures are exported each week. Wait and see
0 -
Hi Andy
If you submitted any over the weekend, the ATO was down for scheduled maintenance so that would be why.
If the most recent is still showing as Error, upload & submit it again π
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
1 -
OK thanks Kris I will see if tomorrow brings any changes.
0 -
Thanks Acctd4. Yes i had submitted over the weekend as i have been on leave for 3 weeks and could only do when i returned. Fingers crossed thats the problem and the one i submitted today is successful. Thanks for your help.
1 -
I have checked today and the one i lodged yesterday has a status success (yippee) but the two previous still have errors. Do I need to re lodge these or the last one overrides the previous two?
0 -
Hi Andy
Each STP submission updates YTD balances (rather than just reporting that specific pay run's totals only) so your latest submission should mean it's all up-to-date now π
TIP: ALWAYS check your figures each pay run submission as per my detailed info here (This ensures it's always correct & that EOFY Finalisation will be a 30-second job rather than a 5-hour one!):
https://community.reckon.com/discussion/comment/20636754/#Comment_20636754
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
0 -
Thank you so much this link is very helpful as I do have one employee that the RESC figure is incorrect. I was about to look for my notes for last year as to how i rectify this. I can now do before the last payrun Thursday and everything should balance. Thanks again for your help :)
0 -
You're very welcome Andy - Good to hear π
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
0
