Unable to log in

Belmont3216
Belmont3216 Member Posts: 6 Novice Member Novice Member
in Accounts Hosted

Good morning, I have tried to log into my hosted this morning and the message comes up that the product has expired. It asked for me to click on forgotten username and stated ""if the email is correct Reckon would send ...."". The email is correct but I havent received anything. I pay via direct debit and that happens every month (not out of date and still running). The username changed earlier this year with you guys and everything has been fine up until this morning.

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager
    Answer ✓

    Hi @Belmont3216

    Please give our Customer Service team a call on 1800 732 566 and our team will be able to take a look into what's happened there and straighten this out with you.

Answers

  • Zappy
    Zappy Accredited Partner Posts: 5,256 Accredited Partner Accredited Partner
    edited August 2023

    Did you ring customer service?

    Zappy

  • Belmont3216
    Belmont3216 Member Posts: 6 Novice Member Novice Member

    Will do, thank you for your help.

  • Belmont3216
    Belmont3216 Member Posts: 6 Novice Member Novice Member

    Thank you Ollie for your help. My problem not Reckon, all sorted. Well done to all at Reckon.

    So quick and easily sorted.

  • Zappy
    Zappy Accredited Partner Posts: 5,256 Accredited Partner Accredited Partner

    Hey Belmont Im just down the street in South Geelong if you get stuck

    Zappy 0407 744 914

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