Unable to log in

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Belmont3216
Belmont3216 Member Posts: 3 ✭
in Accounts Hosted

Good morning, I have tried to log into my hosted this morning and the message comes up that the product has expired. It asked for me to click on forgotten username and stated ""if the email is correct Reckon would send ...."". The email is correct but I havent received anything. I pay via direct debit and that happens every month (not out of date and still running). The username changed earlier this year with you guys and everything has been fine up until this morning.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,537 Community Manager Community Manager
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    Hi @Belmont3216

    Please give our Customer Service team a call on 1800 732 566 and our team will be able to take a look into what's happened there and straighten this out with you.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Answers

  • Belmont3216
    Belmont3216 Member Posts: 3 ✭
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    Will do, thank you for your help.

  • Belmont3216
    Belmont3216 Member Posts: 3 ✭
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    Thank you Ollie for your help. My problem not Reckon, all sorted. Well done to all at Reckon.

    So quick and easily sorted.

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