Unable to log in

Belmont3216
Belmont3216 Member Posts: 6 Novice Member Novice Member
in Accounts Hosted

Good morning, I have tried to log into my hosted this morning and the message comes up that the product has expired. It asked for me to click on forgotten username and stated ""if the email is correct Reckon would send ...."". The email is correct but I havent received anything. I pay via direct debit and that happens every month (not out of date and still running). The username changed earlier this year with you guys and everything has been fine up until this morning.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager
    Answer ✓

    Hi @Belmont3216

    Please give our Customer Service team a call on 1800 732 566 and our team will be able to take a look into what's happened there and straighten this out with you.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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