Superannuation funds - Fund product list

Kali
Kali Member Posts: 421 Reckon Legend Reckon Legend
edited January 2024 in Reckon Payroll

Hi,

Is anyone else having an issue where it won't let you select a fund product from the list that populates.

It won't let me select any of the fund products that show - so frustrating!

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  • Kali
    Kali Member Posts: 421 Reckon Legend Reckon Legend
    Product list.JPG

    Should i not be able to select one?

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,968 Reckon Community Manager Community Manager

    @Kali

    Good to see you've made the upgrade over to Reckon Payroll πŸŽ‰

    The specific fund product that an employee belongs to in the overall superfund provider is assigned in their employee profile after the super fund has been created (via your screen above). Check out the screenshot example below and more info on how to create and assign super funds in the how-to video below.

    image.png


    https://community.reckon.com/discussion/8034176/creating-a-super-fund-in-reckon-payroll-%E2%80%8D-%EF%B8%8F

    Creating a super fund in Reckon Payroll πŸ¦Έβ€β™€οΈ

    Rav


  • Kali
    Kali Member Posts: 421 Reckon Legend Reckon Legend

    Hi Rav,

    Thanks for your quick response, obviously we're under some pretty tight time constraints now with the late rollout from Reckon.

    The same fund products don't show under the employee - a whole list of incorrect fund products do which are irrelevant. They're a bunch of plans for specific companies? I.e the Myer superannuation plan, Westfarmers superannuation plan. I spoke to NGS super this morning and they were very surprises all of that information was showing?

  • Kali
    Kali Member Posts: 421 Reckon Legend Reckon Legend

    So to be clear, i am trying to set up NGS Super for example. When i assign this to an employee for their choice of fund - a standard product for NGS Super does not show in the list?

  • Kali
    Kali Member Posts: 421 Reckon Legend Reckon Legend

    And what are the difference between the following superannuation items?

    1. Statutory Super (SA)
    2. Super Guarantee
    3. Super Guarantee Act (SA)

    Aren't they all the same thing?

    Do we need to tick all booxes?

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,968 Reckon Community Manager Community Manager

    I'm not sure why the appropriate fund products for that particular super fund aren't appearing in the list for selection yet but I'll get that looked into. In checking some of the other super funds in my own test book, they seem to be working ok/presenting the relevant fund products so I'm assuming its something isolated.

    I'll let you know when I have more a bit more info on that though.


    In regard to the super items, the Super Guarantee item is the default one that exists within Reckon Payroll itself. From what I understand the other two have likely been migrated over from your Payroll Premier software. If they're all setup for SG then you can use any one of them that you wish but just ensure that they have been configured to calculate SG on all the relevant pay items you need it to.

    This can be done by going to Settings ➑ Pay Items ➑ Super Guarantee ➑️ Select the SG item ➑ Configure pay preferences ➑ Add a tick on all of the earning items you need to super guarantee to calculate on.

    RP - Configure Pay Preferences.gif


  • Kali
    Kali Member Posts: 421 Reckon Legend Reckon Legend

    Hi Rav,

    Great, if you can please get back to me re: NGS Super that would be great - the rest so far seem to have matched up ok.

    I will continue using Statutory Super (SA) as that is the one the employees are used to seeing on their pay slips and delete the other two.

    Cheers,

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,968 Reckon Community Manager Community Manager

    Hi Kali

    I know its been a while coming on this particular one, and thank you for your patience. Just wanted to let you know that the issue with unrelated fund products appearing for NGS Super when assigning it to an employee profile is now resolved.

    image.png


  • Kali
    Kali Member Posts: 421 Reckon Legend Reckon Legend

    Hi Rav,

    Yes, thanks. This has been fixed for a couple of weeks now.

    Cheers,

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