Payroll Liability Cheque Duplicated
On Reconciliation of our bank accounts we have come across a payroll liability cheque that has been duplicated.
Two cheques have been created for the same amount however after voiding the cheque now our liabilities are out by that amount! I have looked at the audit trail and can see they are about an hour and half apart.
How can this happen ? What can we do?
We use Reckon Accounts Premier Edition 2023
Answers
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Has anyone else had this problem?
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Has anyone else had this problem?
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Hi Jocelyn
It sounds like a corruption issue - Are you verifying your company file regularly ?
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Voiding a cheque will remove the amount that it contributed to the account balances.
You would likely need to un-reconcile and re-reconcile that account.
Ensure that you have performed a Rebuild Data and Verify Data operation to confirm if there are any structural or other data issues detected.
Ensure that you acquire a copy of the resulting QBWIN.LOG straight after performing the Verify/Rebuild data operation and before you close/re-open the software.
That QBWIN.LOG file would be something that the Technical Support Team can review if needed or if the issue needs to be escalated further.
Regards,
Reckon Data Recovery Team
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