Payroll Liability Cheque Duplicated

Jocelyn

On Reconciliation of our bank accounts we have come across a payroll liability cheque that has been duplicated.

Two cheques have been created for the same amount however after voiding the cheque now our liabilities are out by that amount! I have looked at the audit trail and can see they are about an hour and half apart.

How can this happen ? What can we do?

We use Reckon Accounts Premier Edition 2023

Jocelyn

Has anyone else had this problem?

Jocelyn

Has anyone else had this problem?

Acctd4

Hi Jocelyn

It sounds like a corruption issue - Are you verifying your company file regularly ?

Datarec

Voiding a cheque will remove the amount that it contributed to the account balances.

You would likely need to un-reconcile and re-reconcile that account.

Ensure that you have performed a Rebuild Data and Verify Data operation to confirm if there are any structural or other data issues detected.

https://community.reckon.com/discussion/7936462/how-to-verify-data-and-rebuild-data-for-a-company-data-file-in-reckon-accounts-business

Ensure that you acquire a copy of the resulting QBWIN.LOG straight after performing the Verify/Rebuild data operation and before you close/re-open the software.

That QBWIN.LOG file would be something that the Technical Support Team can review if needed or if the issue needs to be escalated further.