TWO SUPERANNUATION DETAILS SHOWING ON PAY SLIP
How do I correct a problem regarding two Super funds showing for an employee on their pay slip? The "Fund Product" was incorrect after the initial STP2 setup wizard and even though I contacted Reckon Support to change it, it was still showing the wrong information on the pay slip.
Now all of a sudden, the correct "Fund Product" details have appeared on the latest payslip. So there are now two Super fund details and I have been advised that the only way to fix this is go back through each pay run from the time we switched over to STP2, and update the Super details. Do I have to resubmit every pay run to the ATO after I update the details or is there another way around this? I can't have the Super reports showing two different details.
This is very frustrating and I need to sort it out asap!
Thanks
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Morning @JANE_9714211
Which Reckon software does this relate to? This post has been created in the 'About Community' category which is for queries related to this site itself rather than one of our specific software products. Let me know and I'll move it to the right place.
If you're using Reckon Payroll, then the below sounds correct.
I have been advised that the only way to fix this is go back through each pay run from the time we switched over to STP2, and update the Super details.
You don't need to resubmit to the ATO, you just need to edit the pay run to update the super fund for that employee(s) then mark it as paid again.
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Hi Rav,
Sorry I posted the message in the wrong section. We use Reckon Payroll.
I just went to revert the pay run to "Draft mode" and it says any change will have to be resubmitted to the ATO. See the message below that I get.
Revert pay run to draft?
Revert to draft to make corrections in the pay run. You will have to resubmit the pay run to the ATO to put through those changes.
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To clarify that, you're not making any changes or alterations to any balances in this instance, you're only reallocating the super fund that the superannuation component is assigned to in the software.
You won't need to resubmit for that as its not changing anything on the ATO end. If you were making changes to any of the balances themselves in the pay run, that would be a different matter and would require re-submission as an update event.
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Hi Rav,
No changes are being made to any balances. It's just reallocating the super details to the correct fund.
Thanks for clarifying.
I did as you suggested and now I have three pay runs that are stuck in "Draft Mode". I have the option to edit the pay run or delete it. All the others I updated were ok. The message also said, "Pay run has already been submitted".
How do I fix this problem now?
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*Problem sorted after logging out and back in. Obviously a software glitch.
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