Reckon One Logo

Chris
Chris Member Posts: 5 Novice Member Novice Member
in Reckon One

It appears there are not many options to customise a template in Reckon One.

I'm trying to upload a png logo which it keeps telling me is too big. The file is 470x125 px (the size it states is allowed) at dpi of 100.

Why won't reckon accept this?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi Chris

    What is the file size of the image that you're attempting to upload? I imagine it would be but is it below 2MB in size?

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi Chris,

    Thanks for your patience.

    Here is the following requirements for customizing a Reckon one template logo:

    • Dimensions: 470px by 125px
    • Resolution: 300dpi
    • File size: 2MB or less

    If you still require assistance, please feel free to revert back here, thank you.


    Cheers,

    Lucas

    Lucas.png
  • Chris
    Chris Member Posts: 5 Novice Member Novice Member

    Thank you Lucas,

    The file size is tiny, around 40kb. I've tried different images .jpg and .png but it won't accept anything even with the correct dimensions.

    Chris

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi @Chris_9566250Chris,

    Could you possibly privately message me your logo and I will attempt to add it on my testing book?

    I may be able to fix it on our end for you, if I notice anything wrong with it. Thanks


    Cheers,

    Lucas

    Lucas.png
  • Chris
    Chris Member Posts: 5 Novice Member Novice Member

    Thanks Lucas,

    How exactly do I do that?

    Also, I'm really struggling with the format of any/all of the available invoice templates for items.

    The Item input has 'Name', 'Code' and 'Description' at the bottom. However, on the invoice the 'Name' field shows as an 'Item', the 'Code' doesn't show at all but 'Description' shows in the description column.

    So, how do you get a product code (SKU) to show in the 'Item Column' and product name to show in the 'Description column'.

    Thanks.

  • Reeta
    Reeta Reckon Staff Posts: 379 Reckon Staff Reckon Staff
    edited February 2024

    Hi Chris,

    You can upload your logo image file here on the Community using the image option in the reply window and we can test it out on our end.

    image.png


    Also, please refer to the video provided below for instructions on how to add a logo to the templates.

    LINK TO VIDEO

    Additionally, I've included another video for you on customizing the invoice template:

    Customizing Invoice

    I hope this proves helpful.

    If you have any further queries, please let us know.

    Kind regards,

    Reeta

    Reeta.png
  • Chris
    Chris Member Posts: 5 Novice Member Novice Member
    Reckon Logo.png

    I also sent it earlier today clicking on the icon of Lucas' name

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi Chris,

    I was able to upload the logo and had no issue with it appearing on the invoice.

    image.png

    Could you please confirm that you are uploading here like this screenshot:

    image.png


    Thank you and speak soon.


    Cheers,

    Lucas

    Lucas.png

Categories