Historical File

marrielle373
marrielle373 Member Posts: 3 Novice Member Novice Member
in Accounts Hosted

Hello, I stopped using accounts hosted in July / August 2023 as we switched to a different accounting program. I did have read only access to our file which I think was enterprise on desktop. I unfortunately lost all files on my laptop however due to a bug and my Reckon file is not recoverable. My membership with Reckon has now obviously expired and I’ve just been told that I need to upgrade my old file at a cost of $965 just so I can again have access to it. Just clarifying that I only need read only access to look at historical data.

Can anyone please clarify if this is the case and the only way I can go about having access to my file again.

$965 is obviously not pocket change and cant quite believe the expense for me just wanting to access the file again but not use it.

Any info greatly appreciated.

Thankyou

Answers

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited February 2024

    You need a portablebackup and you need your free copy of Reckon desktop. Call me

    We will fix this

    Kevin

    0407 744 914

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager

    Morning @marrielle373

    To clarify, do you still have access to an intact copy of your Reckon company file? If so, then you should still have the ability to open and access the file (read-only) in Reckon Accounts Desktop.

    I've also spoken with our Customer Service team and they've made the 2022 edition of Reckon Accounts Desktop available for you if you've lost access to the software. You'll need to sign in to the Reckon Members Area using your Customer ID & PIN and you'll be able to download and activate the software which you can then use to access your file. You will need to action this today.

    If you have any questions please let us know.

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    @Rav "action this"? Yikes!!!!!

  • marrielle373
    marrielle373 Member Posts: 3 Novice Member Novice Member

    Hello Rav, I appreciate your comment. Thankyou so much.

    I do not have access to an intact copy of the file as far as I know. My laptop was completely wiped of all files on it.

    I will now try to access via the Members Area link you have provided to see how I go with downloading the file. I may be back in touch.

    Thanks again

    Skye

  • marrielle373
    marrielle373 Member Posts: 3 Novice Member Novice Member

    Hello Rav, I’ve tried installing.

    I need to Unzip in the Winzip self extractor yes?

    I have to allow the app to make changes to my device yes?

    When I do this it asks for installation key code? I don’t know what this is and unsure if I’m following the correct steps.

    More guidance would be greatly appreciated.

    Thanks

    IMG_6872.jpeg IMG_6873.jpeg IMG_6874.jpeg IMG_6876.jpeg IMG_6877.jpeg


  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited February 2024


    You need your IKC from the members' area

    Call me and we can fix this


    Zappy +6140774914

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    Under normal circumstances there is also a link in the members area to an installation key code

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    @Kris_Williams Unless your subscription is delinquent

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