Payroll Liability Cheque Duplicated
On Reconciliation of our bank accounts we have come across a payroll liability cheque that has been duplicated.
Two cheques have been created for the same amount however after voiding the cheque now our liabilities are out by that amount! I have looked at the audit trail and can see they are about an hour and half apart.
How can this happen ? What can we do?
We use Reckon Accounts Premier Edition 2023
Answers
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Has anyone else had this problem?
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Has anyone else had this problem?
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Hi Jocelyn
It sounds like a corruption issue - Are you verifying your company file regularly ?
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Voiding a cheque will remove the amount that it contributed to the account balances.
You would likely need to un-reconcile and re-reconcile that account.
Ensure that you have performed a Rebuild Data and Verify Data operation to confirm if there are any structural or other data issues detected.
Ensure that you acquire a copy of the resulting QBWIN.LOG straight after performing the Verify/Rebuild data operation and before you close/re-open the software.
That QBWIN.LOG file would be something that the Technical Support Team can review if needed or if the issue needs to be escalated further.
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