Need help to fix this error pleas E0000000700: The rate accuracy is invalid (row 1).
- When making payment , selecting NEW, then adding a line item and attempting to 'Save' I am getting this error; - E0000000700: The rate accuracy is invalid (row 1).
Is there a way to get past this? Its preventing me making payments.
Best Answer
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Hi folks,
The team are in the final stages of rolling out a fix for this issue and it should be in Reckon One in the next few minutes.
If you can please give it another go in approx 10 minutes and let us know how you get on that would be great.
Thanks for your patience with this everyone.
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Answers
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Dear @SudeshPrakash ,
Can I see the items you are entering into this new transaction?
It's possible the item you're using may be causing issues when trying to create this payment.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20181 -
The same items have used in creating payments successfully prior to this error appearing.
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Dear @SudeshPrakash ,
Can you provide a screenshot of the whole Make Payments page so I can review in full?
To fix the issue, we need to check over what we can, as this error is not a typical error you should be receiving.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20181 -
Here you go thanks. Sorry. I am new to this.
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Dear @SudeshPrakash ,
Can you toggle the box that says "Use transaction total" and see if that clears the error?
If not, can you test using a different item to see if you get the same error?
Kind regards,
Alexander Mckeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20180 -
Yes, I did tick and untick. used newly created items as well as existing.
As soon as I attempt to save, the error pops up.
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Dear @SudeshPrakash ,
We have raised this issue to our Reckon One development team - it seems this issue is not isolated to your record.
We should hopefully have a solution soon - we appreciate your ongoing patience.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20181 -
Thank you @Alexander McKeown
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Dear @SudeshPrakash ,
Good news: The issue has been identified.
We should be rolling out a patch tomorrow to fix it.
We thank you for your patience in this regard.
Kind regards,
Alexander Mckeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20181 -
Hi, I am getting the same error message - really randomly, I can enter some items and some not… I would really appreciate help thanks Kate
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Also having this error appear.
Is it fixed yet?
Cheers
Clive
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All good . . . So far 😊
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Good to hear, thanks for letting us know @Clive Smith 👍
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Reckon Staff 