Need help to fix this error pleas E0000000700: The rate accuracy is invalid (row 1).

SudeshPrakash
SudeshPrakash Member Posts: 5 Novice Member Novice Member
in Reckon One
  • When making payment , selecting NEW, then adding a line item and attempting to 'Save' I am getting this error; - E0000000700: The rate accuracy is invalid (row 1).

Is there a way to get past this? Its preventing me making payments.

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited April 18 Answer ✓

    Hi folks,

    The team are in the final stages of rolling out a fix for this issue and it should be in Reckon One in the next few minutes.

    If you can please give it another go in approx 10 minutes and let us know how you get on that would be great.

    Thanks for your patience with this everyone.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

Answers

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff
    edited April 16

    Dear @SudeshPrakash ,

    Can I see the items you are entering into this new transaction?

    It's possible the item you're using may be causing issues when trying to create this payment.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • SudeshPrakash
    SudeshPrakash Member Posts: 5 Novice Member Novice Member
    edited April 17

    The same items have used in creating payments successfully prior to this error appearing.

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear @SudeshPrakash ,

    Can you provide a screenshot of the whole Make Payments page so I can review in full?

    To fix the issue, we need to check over what we can, as this error is not a typical error you should be receiving.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • SudeshPrakash
    SudeshPrakash Member Posts: 5 Novice Member Novice Member

    Here you go thanks. Sorry. I am new to this.

    Screenshot 2024-04-17 at 10.18.21 am.png


  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear @SudeshPrakash ,

    Can you toggle the box that says "Use transaction total" and see if that clears the error?

    If not, can you test using a different item to see if you get the same error?

    Kind regards,

    Alexander Mckeown

    Reckon Senior Technical Support

  • SudeshPrakash
    SudeshPrakash Member Posts: 5 Novice Member Novice Member

    Yes, I did tick and untick. used newly created items as well as existing.

    As soon as I attempt to save, the error pops up.

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear @SudeshPrakash ,

    We have raised this issue to our Reckon One development team - it seems this issue is not isolated to your record.

    We should hopefully have a solution soon - we appreciate your ongoing patience.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • SudeshPrakash
    SudeshPrakash Member Posts: 5 Novice Member Novice Member

    Thank you @Alexander McKeown

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 430 Reckon Staff

    Dear @SudeshPrakash ,

    Good news: The issue has been identified.

    We should be rolling out a patch tomorrow to fix it.

    We thank you for your patience in this regard.

    Kind regards,

    Alexander Mckeown

    Reckon Senior Technical Support

  • katkagrunwell
    katkagrunwell Member Posts: 1 Novice Member Novice Member
    https://community.reckon.com/discussion/8035330/need-help-to-fix-this-error-pleas-e0000000700-the-rate-accuracy-is-invalid-row-1

    Hi, I am getting the same error message - really randomly, I can enter some items and some not… I would really appreciate help thanks Kate

  • Clive Smith
    Clive Smith Member Posts: 4 Novice Member Novice Member

    Also having this error appear.

    Is it fixed yet?

    Cheers

    Clive

  • Clive Smith
    Clive Smith Member Posts: 4 Novice Member Novice Member

    All good . . . So far 😊

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Good to hear, thanks for letting us know @Clive Smith 👍

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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