I have a RAH file open and I am trying to login to a completely separate RAH file

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JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 264 ✭✭✭
edited April 23 in Accounts Hosted

I have a RAH file open and I am trying to login to a completely separate RAH file.

It keeps logging me out of the first file?

Can't we have more than one file open at a time?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,447 Community Manager Community Manager
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    Hi @JO-ANNE_7327707

    You can only have one company file open at a given time. Opening a subsequent file will close the file you currently have open.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 144 Reckon Staff
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    On Addition to what @Rav mentioned above, you can always switch between the companies by clicking on Open previous company. This can be found as in the screenshot provided below -

    image.png

    To have multiple files open in the Open Previous Company, please set the number of previous companies as per your requirement and then you will be able to switch.

    image.png

    Please let us know for any concerns. Thank you!

    Regards

    Tanvi

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 264 ✭✭✭
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    I am trying to open a file that I haven't opened in a while and it keeps logging me back into the file I have just logged out of. I have logged off remotely several times.

    How do I rectify this?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,439 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Are you definitely selecting the right file to open ? Sometimes if you've not opened a file for a while, it will no longer display it in the Open Company File box.

    Try locating & selecting the file manually from your Q drive instead (via "Open or restore an existing company")

    image.png

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

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    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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